Aiden Mapuhi
Orlando
Summary
Dynamic professional with a proven track record in customer service and critical thinking, notably at Comcast. Excelled in high-commission sales and customer satisfaction measurement, enhancing loyalty and repeat business. Skilled in Microsoft Excel and active listening, consistently exceeded production targets by prioritizing efficiency and safety.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Comcast
04.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Sales: High-commission sales, client relationship management, negotiation
Cashier Assistant Manager
Ny Bagel Cafe & Deli
01.2022 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Factory Production Worker
One Fat Frog
03.2021 - 07.2022
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated machines proficiently and in compliance to safety standards.
Education
Associate of Arts - Business
Valencia College
800 S Kirkman Rd, Orlando, FL 3281105-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
Timeline
Customer Service Representative
Comcast
04.2024 - 02.2025
Cashier Assistant Manager
Ny Bagel Cafe & Deli
01.2022 - 02.2024
Factory Production Worker
One Fat Frog
03.2021 - 07.2022
Associate of Arts - Business
Valencia College