Aiden ONeill
Fullerton,CA
Summary
Results-oriented leader in shift management and operational supervision. Enhanced service delivery through optimized staffing, significantly reducing wait times. Expertise in data analysis and customer relationship management to drive workplace efficiency and client engagement. Experienced in crisis management and performance monitoring to ensure smooth operations and high-quality service.
Overview
5
5
years of professional experience
Work History
Shift Lead
Wheel Fun Rentals
Huntington Beach
08.2024 - Current
- Optimized staffing to reduce wait times during peak hours up to 20%
- Supervised daily operations and coordinated team activities to maintain smooth workflow and enhance service delivery.
- Managed inventory levels to ensure timely restocking of rental equipment, supporting uninterrupted service.
Food runner
Hotel Del Coronado
Coronado
11.2021 - 07.2024
- Delivered food from kitchen to tables with speed and accuracy, enhancing dining experience.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery, ensuring customer satisfaction.
- Maintained cleanliness and organization of service areas during peak hours, supporting efficient service.
Education
Undergraduate - Business Analytics
California State University, Fullerton
Fullerton, CA05-2026
A.A - Business Admin
Grossmont College
San Diego05-2024
Skills
- Shift management
- Operational supervision
- Performance monitoring
- Crisis management
- Workplace efficiency
- Customer relationship management
- Client engagement
- Data analysis using Excel, Tableau, SQL, and Python
- Onboarding support
Projects
Retail Analytics Dashboard, Applied regression analysis and data visualization to present actionable insights
Timeline
Shift Lead
Wheel Fun Rentals
08.2024 - Current
Food runner
Hotel Del Coronado
11.2021 - 07.2024
Undergraduate - Business Analytics
California State University, Fullerton
A.A - Business Admin
Grossmont College