Aiden Richardson
Assistant Service Manager
Creve Coeur,IL
Summary
Seasoned Assistant Service Manager with hands-on experience in customer service, team leadership, and troubleshooting. Known for effective communication skills and ability to streamline procedures for increased productivity. Demonstrated success in fostering strong customer relationships while ensuring optimal service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Fort's Toyota of Pekin
Pekin, IL
02.2022 - Current
- Developed and implemented service protocols to enhance operational efficiency.
- Pitched in to complete various duties during peak periods or employee absences.
- Addressed customer questions and concerns regarding products and services.
- Adhered to customer service standards to foster satisfaction and retention.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Collaborated with customers to offer solutions to service needs.
Product Specialist and Delivery Coordinator
Metro Ford of Madison
Madison, WI
09.2020 - 02.2022
- Conducted in-depth market research to identify and assess new product opportunities.
- Conducted training sessions for internal teams, enhancing product knowledge and sales techniques.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Instructed customers in product operations and customizations.
Education
Associate of Arts - Multimedia
Illinois Central College
East Peoria, IL05-2020
Skills
- Service planning
- Sales support
- Staff training and development
- Strong leadership
- Team building expertise
- Customer service focus
- Schedule coordination
- Operational improvements
- Proficient in DealerTrack
Certification
Certificate of Excellence from Toyota Chicago Regional.
References
References available upon request.
Timeline
Assistant Service Manager
Fort's Toyota of Pekin
02.2022 - Current
Product Specialist and Delivery Coordinator
Metro Ford of Madison
09.2020 - 02.2022
Certificate of Excellence from Toyota Chicago Regional.
Associate of Arts - Multimedia
Illinois Central College
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