Aiden Skolfield
Jackson Springs,NC
Summary
Proven Customer Service Representative at Harris Teeter, adept in complaint resolution and maintaining high customer satisfaction. Demonstrated ability to manage high-stress situations with professionalism, leading to increased loyalty and repeat business. Skilled in prioritization and an adaptive team player, consistently achieving quality goals with excellent accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Harris Teeter
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Grocery Bagger
Harris Teeter
11.2022 - Current
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Cashier
Harris Teeter
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Personal Shopper
Harris Teeter
11.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Continuing Education - Electrical
Sandhills Community College
Pinehurst, NCPinecrest High School
Southern Pines, NCBusiness Administration
Sandhills Community College
Pinehurst, NCSkills
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Documentation
- Professional telephone demeanor
- Prioritization
- Product and service solutions
- Adaptive team player
Timeline
Customer Service Representative
Harris Teeter
11.2022 - Current
Grocery Bagger
Harris Teeter
11.2022 - Current
Cashier
Harris Teeter
11.2022 - Current
Personal Shopper
Harris Teeter
11.2022 - Current
Continuing Education - Electrical
Sandhills Community College
Pinecrest High School
Business Administration
Sandhills Community College
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