Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aiden Verdugo

tulalip

Summary

Dynamic leader with proven expertise in staff management and customer service excellence honed at Tulalip Gaming Organization. Spearheaded high-performing teams, enhancing productivity and customer satisfaction through effective communication and innovative problem-solving. Skilled in project management and team leadership, consistently achieving organizational goals with a focus on talent development and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sportsbook Dual Rate Manager

Tulalip Gaming Organization
08.2023 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Sportsbook Supervisor

Tulalip Gaming Organization
07.2022 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

ONE Club Supervisor

Tulalip Gaming Organization
07.2021 - 07.2022
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
  • Managed financial aspects of the club, including budgeting, expense tracking, and reporting to stakeholders.
  • Stayed current on industry trends in order to implement best practices in daily operations as well as long-term planning.
  • Coordinated with other department supervisors to ensure smooth integration of services throughout different areas of the facility.
  • Developed strong rapport with members, fostering a sense of community within the club.

Education

No Degree - Fire Fighting

JTG Recruit Academy
Marysville, WA
01-2025

High School Diploma -

Marysville Getchell High School
Marysville, WA
06-2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Project management

Certification

  • Washington Driver's License
  • Fire Fighte 1
  • Fire Fighter 2
  • Hazmat Materials

Timeline

Sportsbook Dual Rate Manager

Tulalip Gaming Organization
08.2023 - 08.2024

Sportsbook Supervisor

Tulalip Gaming Organization
07.2022 - 08.2023

ONE Club Supervisor

Tulalip Gaming Organization
07.2021 - 07.2022

No Degree - Fire Fighting

JTG Recruit Academy

High School Diploma -

Marysville Getchell High School

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Aiden Verdugo