Aiden Wiseman
San Antonio,TX
Summary
Fast learner while working efficiently, smart, and hard. Flexible and hardworking with success in multitasking in busy moments, customer-focused environments. Energetic Customer service experienced in tracking requests and coordinating services. Punctual and hardworking individual committed to full customer satisfaction. Trained in money handling. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Customer-focused employee accurate in handling transactions. Consistently delivers above-average service. Committed to delivering great service and highly efficient in processing cash and credit card payments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Assistant
J-prime Steakhouse
San Antonio, TX
03.2023 - Current
- Network and connect with customers while making them feel like a guest and not just a customer.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Intense and fast pace environments where lots of teamwork is required while having an upbeat attitude and a smile.
Crew Member
Raising Cane's Restaurants
San Antonio, TX
03.2022 - Current
- Interacted pleasantly with guests to deliver quality customer service.
- Served food quickly for positive guest experiences.
- Presented orders to guests within anticipated service times.
- Answered customer questions and took orders.
- Maintained order of customer and crew member work areas.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Assisted customers with product, promotion and policy information.
- Processed payments and bagged items for customer check out.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
- Stocked shelves and cases with new or transferred items.
- Assisted management with inventory control and stock ordering.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Explained current promotional information and items to patrons.
- Assisted patrons in making menu selections.
- Restocked supplies, removed trash and cleaned areas.
- Prepared products by adding tags and readying pallets for restocking.
- Verified orders and bagged items for easy transport.
- Totaled bills, accepted payments and returned change.
Barista
Starbucks
San Antonio, TX
08.2021 - 02.2022
- Collected payments and provided accurate change.
- Received and accurately processed customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted guests with pleasant smile and superior customer service.
- Listened to customer desires and needs to recommend optimal products.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Gave details on coffee blends and preparation descriptions to customers.
- Educated customers on beverage menu items and provided samples of daily brews.
- Weighed, grounded and packed coffee to prepare customer orders.
- Greeted over 50 customers daily, answered questions and recommended drinks and pastries.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Cleaned and sanitized work areas, utensils and equipment.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Resolved customer disputes with tact and professionalism.
- Ordered, received and stocked supplies and retail products.
- Merchandised display cases and promoted prepared foods.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Protected store assets and facilities by complying with company policies and procedures.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
Auto Detailer
The Washtub
San Antonio, TX
06.2019 - 07.2021
- Inspected vehicle to verify pristine appearance for customer.
- Vacuumed car interiors to remove dirt and debris.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Applied wax to auto body and wiped and buffed surfaces to prevent oxidation.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
- Eliminated preventable hazardous conditions to decrease possibility of injury.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Applied special-purpose cleaners to remove foreign materials.
- Examined interior and exterior of vehicles to identify imperfections outside company standards.
- Improved processes and procedures to increase efficiency and eliminate waste.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
Education
Currently In School For A Bachelor's - Business Administration And Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Workplace Efficiency
- Company standards
- Team Contributions
- Safety
- Guest inquiries
- Cleaning and sanitation
- Payment transactions
- Issue resolution
- Superior communication skills
- Guest service
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Heavy Lifting
- Service prioritization
- Quality Control
- Banquet Coordination
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from crew member to Auto Detailer, in less than 12-months.
- Have been shout out by multiple different managers and customers. Given rewards for hard work several times.
Certification
- A certification in Leadership
- Looking at getting a certification in AA+ (Microsoft) and a certification in Google.
Timeline
Server Assistant
J-prime Steakhouse
03.2023 - Current
Crew Member
Raising Cane's Restaurants
03.2022 - Current
Barista
Starbucks
08.2021 - 02.2022
Auto Detailer
The Washtub
06.2019 - 07.2021
Currently In School For A Bachelor's - Business Administration And Management
The University of Texas At San Antonio