Kylie Roberts
Hudsonville,United States
Summary
Dedicated, self-motivated and dependable individual pursuing employment opportunities where exceptional customer service, attention to detail and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Server
Monelli's Italian Grill And Sports Bar
Wyoming, MI
02.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Bartender/Restaurant Server
Watermark Country Club
Cascade, MI
04.2022 - 04.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Bagstaff Manager
Watermark Country Club
Cascade, MI
04.2021 - 04.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Nail Technology - Nail Technician
French Academy of Cosmetology, Inc.
Spring Lake, MI11-2024
High School Diploma -
Hudsonville High School
Hudsonville, MI05-2020
Some College (No Degree) - Criminal Justice
Grand Rapids Community College
Grand Rapids, MISkills
- Outstanding customer service
- Exceptional organizational skills
- Strategic planning skills
- Workplace Efficiency
- Multitasking and Prioritizing
- Time management skills
- Positive communication skills
Timeline
Server
Monelli's Italian Grill And Sports Bar
02.2023 - Current
Bartender/Restaurant Server
Watermark Country Club
04.2022 - 04.2024
Bagstaff Manager
Watermark Country Club
04.2021 - 04.2024
Nail Technology - Nail Technician
French Academy of Cosmetology, Inc.
High School Diploma -
Hudsonville High School
Some College (No Degree) - Criminal Justice
Grand Rapids Community College
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