Seeking a challenging role in a company that values and maximizes my skills, knowledge, and capabilities. Eager to contribute to a field that offers rapid growth opportunities and the chance to unlock my full potential. Proven track record of outstanding experience, motivated to achieve truly rewarding success.
Hi, I’m
AIDYL NIEVES BROWN
Brandon,MS
Summary
Overview
26
years of professional experience
Work History
Envoy Airlines
Customer Service Ticket Agent
03.2023 - Current
Job overview
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
Vip Nail Spa
Nail Technician
08.2020 - 07.2022
Job overview
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Implemented effective sterilization and disinfection practices, minimizing health risks for clients.
RED8 KITCHEN
Cashier/ Customer Service Relations
07.2021 - 03.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Ichiban Buffet and Bistro Restaurant
Cashier/ Hostess
07.2018 - 07.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
ABS-CBN, GM7, and TV5 Broadcast Center
Freelance Model/Talent
09.2008 - 07.2017
Job overview
- Did cameo roles in TV programs and participated as a model/endorser in advertisements and events.
Alveo an Ayala Land Company
Sales Property Consultant
11.2014 - 06.2014
Job overview
Century Properties Group
Account Manager Consultant
05.2013 - 09.2013
Job overview
Resorts World
F & B Services
12.2011 - 06.2012
Job overview
Fitness First ABS-CBN
Gym Instructress (Trainee)
01.2010 - 01.2011
Job overview
Shakey's Pizza Restaurant
Service Crew (Cashier)
08.2000 - 11.2001
Job overview
Red Ribbon Bakeshop
Service Crew (Cashier)
08.1999 - 02.2000
Job overview
Wendy's Hamburgers
Service Crew (Cashier)
05.1998 - 10.1998
Job overview
Education
University of the East
Bachelor of Science in Commerce, Major in Banking & Finance
University Overview
Ramon Magsaysay High School
University Overview
University Overview
Can work under pressure and self driven – proficient in both oral and written communication skills; able to work with minimum supervision; a good team player as well – with good PR skills; able to easily get along with people from all walks of life; dependable, trustworthy, and responsible.
Magnolia College of CosmetologyJackson, MS
Cosmetology from Manicure/ Nail Technician
09.2019
University Overview
Learning how to do proper way of manicure and pedicure. Sanitizing and disinfecting the equipment to use at the Nailshop. Maintain cleanliness and arrange all the supplies in proper places.
Skills
- Patience and Tolerance
- Accurate data entry
- Customer Service-Oriented
- Data Entry
- Check-in procedures
- Information assistance
- Booking issues
- Customer Service
- Flexible Schedule
- Passenger Assistance
- Professionalism
- Reservation Confirmation
Proficientsoftware
Proficientsoftware
Windows 98, Windows 2000, Windows XP, Microsoft Word, Microsoft ExcelTrainingsseminars
Trainingsseminars
- Century Academy of Real Estate, 05/14/13 - 05/16/13
- President’s Cup Sports Aerobics Event, 05/30/99
- 1st Gap President’s Cup Gymnastics Competition, 05/31/99
- Operations Training Program, 09/14/98 - 09/19/98
Organizations
Organizations
- Santisimo Rosario Parish Choir
- Athlete’s Scholar (University of the East)
Personal Information
Personal Information
- Place of Birth: Manila
- Height: 5'3
- Weight: 115 lbs.
- Date of Birth: 08/04/79
- Marital Status: Married
- Religion: Roman Catholic
References
References
- Jimmy Chiang, Head Restaurant Manager, (347)-845-8555
- Michael Brown, Flowers Baking Co., 601-720-7404, mikelarry1499@yahoo.com
- Atty. Juan Cayco, #1036 Ma. Christina St., Sampaloc, Manila, (02) 712-9943
- Joselito Pimentel, #1027 Carola St., Sampaloc, Manila
- Rogelio R. Saavedra Jr., Consultant WSI, Philippine Long Distance Telephone, 2nd flr. RCB Building Makati Ave., Makati City, (63) 999-794-7595
- Alma B. Flores, Business Analyst, PLDT RAMON COJUANCO BLDG., Makati Ave., Makati City, 09474149353
- Nicholas Teotico, Associate Publisher, Contemporary Art Philippines Magazine, Unit 906 Medical Plaza Origas, No. 25 San Miguel Ave., Ortigas Center, Pasig City, 0917-8172902
- Atty. Cecilio Tobillo, Clerk of Court, Makati Regional Trail Court, 0933-7205852
Timeline
Customer Service Ticket Agent
Envoy Airlines
03.2023 - Current
Cashier/ Customer Service Relations
RED8 KITCHEN
07.2021 - 03.2022
Nail Technician
Vip Nail Spa
08.2020 - 07.2022
Cashier/ Hostess
Ichiban Buffet and Bistro Restaurant
07.2018 - 07.2020
Sales Property Consultant
Alveo an Ayala Land Company
11.2014 - 06.2014
Account Manager Consultant
Century Properties Group
05.2013 - 09.2013
F & B Services
Resorts World
12.2011 - 06.2012
Gym Instructress (Trainee)
Fitness First ABS-CBN
01.2010 - 01.2011
Freelance Model/Talent
ABS-CBN, GM7, and TV5 Broadcast Center
09.2008 - 07.2017
Service Crew (Cashier)
Shakey's Pizza Restaurant
08.2000 - 11.2001
Service Crew (Cashier)
Red Ribbon Bakeshop
08.1999 - 02.2000
Service Crew (Cashier)
Wendy's Hamburgers
05.1998 - 10.1998
University of the East
Bachelor of Science in Commerce, Major in Banking & Finance
Ramon Magsaysay High School
Magnolia College of Cosmetology
Cosmetology from Manicure/ Nail Technician
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