Aiesha Gibbons
Summary
Proven ability to enhance mental health through effective communication, active listening and psychoeducation. Qualified counselor in applying skills to deescalate crisis/critical situations and incorporate conflict resolution techniques. Skilled in staff training for best practices. Delivering quality client service to promote emotional growth and resilience to diverse populations.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Crisis Counselor
COLLABORATIVE SUPPORT PROGRAMS OF NEW JERSEY
Newark, NJ
06.2023 - Current
- Deliver crisis intervention and immediate support to individuals experiencing distress, instability, or danger.
- Facilitate connections and referrals to community mental health services, enhancing access to vital support.
- Promote mental health and wellness through follow-up support, contributing to effective crisis diversion.
- Collaborate with individuals to identify strengths, goals, and skill-building.
- Document services provided and developed person-centered safety plans to ensure tailored support for individuals.
Operations Supervisor
SOCIAL SECURITY ADMINISTRATION
Clifton, NJ
09.2016 - Current
- Manage office operations for a staff of thirty-eight to ensure efficiency.
- Monitor workloads and assign daily tasks for staff.
- Perform personnel functions: performance reviews and appraisals for seventeen employees.
- Provide ongoing training to staff on policy workflow changes and best practices.
- Review cases to safeguard program integrity and respond to security and integrity alerts resulting from employee transactions.
- Handle client requests to guarantee compliance with office security protocols for high-risk/persons not permitted in the office.
- Deliver monthly reports to Area Office detailing status of priority workloads.
- Communicate resolved actions for congressional cases to Public Affairs Office.
Social Insurance Specialist
SOCIAL SECURITY ADMINISTRATION
Hackensack, NJ
07.2008 - 09.2016
- Conducted interviews to determine eligibility or entitlement for Retirement, Disability and SSI benefits.
- Explained Disability and Retirement benefit calculations along with Medicare billing inquiries.
- Processed post-adjudicative work for reinstatement, termination, and award amendments, including Medicare enrollments and premium adjustments to maintain compliance and support for clients.
- Provided technical assistance for co-workers and adjudicated complex cases.
- Executed special projects to process incomplete claims and update/correct information on active records.
- Processed 20-35 paper claims weekly and imported 10-15 internet claims daily to meet office goals.
Social Service Counselor / Behavioral Assistant
COMPREHENSIVE BEHAVIORAL HEALTHCARE
Hackensack, NJ
06.2004 - 02.2009
- Guided clients with mental illness to achieve greater independence in community settings.
- Supported adults with mental illness in personal care, housekeeping, and daily living activities to enhance quality of life.
- Facilitated activity groups for fifteen individuals, delivering supportive counseling to promote personal growth.
- Provided In-Home counseling for children with emotional and behavior problems.
- Formulated individual treatment plans and coordinated with parents for children with challenges.
- Oversaw and administered medication intake by clients in accordance with illness.
Education
MA - Counseling
Kean University
Union, NJMAS - Global Health and Human Services
Fairleigh Dickinson
Teaneck, NJBS - Anthropology/Biology/Chemistry
Lehman College
Bronx, NYSkills
- Crisis intervention techniques
- Active listening and feedback
- Assessment and Intake
- Relationship building and facilitation
- Evidence-based counseling
- Clinical records management
- Individual and group therapy
- Career counseling and assessment
- Safety planning and referrals
- De-escalation and conflict resolution
- Co-occurring disorders management
- Addiction recovery and Mental wellness
Certification
- Mental Health First Aid-USA
Timeline
Crisis Counselor
COLLABORATIVE SUPPORT PROGRAMS OF NEW JERSEY
06.2023 - Current
Operations Supervisor
SOCIAL SECURITY ADMINISTRATION
09.2016 - Current
Social Insurance Specialist
SOCIAL SECURITY ADMINISTRATION
07.2008 - 09.2016
Social Service Counselor / Behavioral Assistant
COMPREHENSIVE BEHAVIORAL HEALTHCARE
06.2004 - 02.2009
MA - Counseling
Kean University
MAS - Global Health and Human Services
Fairleigh Dickinson
BS - Anthropology/Biology/Chemistry
Lehman College