Aila Tambellini
Wauwatosa,WI
Summary
Diligent, punctual, customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Three years of customer service experience assisting in skilled in communication, problem solving, and memorization. Fast-paced learning capabilities and effective communication with management, coworkers, and customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess, Cashier, Customer Service Representative
Lalli’s Pizza
05.2023 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and packaging and fulfilling orders.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted in training new host staff, maintaining a professional demeanor and efficient work habits.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Used cash registers and credit card machines to receive payment from customers.
Hostess, Expo, Busser
North Avenue Grill
06.2021 - 05.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed wait times and business flow efficiently to accommodate walk-in guests and reduce dissatisfaction.
- Closely followed table rotation system for optimal server workload distribution, resulting in improved service quality.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Competently handled high-pressure situations, proficiently accommodating high customer volumes.
- Consistently demonstrated prioritization skills in times of high customer volume and assisted team members simultaneously.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Maintained up-to-date knowledge and memorization of menu offerings to accurately inform guests about their options and diet or allergy limitations.
- Maintained a clean and welcoming environment by quickly clearing spills and resetting tables after guest departure.
- Facilitated communication between kitchen staff and servers to ensure safe, accurate, and medically conscious order fulfillment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess, Busser
Balistreri’s Italian American Ristorante
02.2021 - 06.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Trained new staff in bussing and cleaning procedures.
Education
Not Yet Graduated -
Wauwatosa East High School
Wauwatosa, WI06.2025
Skills
- Customer Service
- Public Speaking and Proficiency
- Prioritization in the Workplace
- Safe Food Handling
- Strong Natural Leadership and work ethic, alleged by employers and educators
- Exceptional Communication
- Creative Problem Solving and Guest Complaint Resolution
- Time Management Skills
- Proficiency in Typing and Computer Operation
- Spanish - Conversational
Accomplishments
- Received promotion to Hostess at North Avenue Grill
- Admitted to American Public Policy Special Emphasis for National We The People Competition
- Awarded Second Place in Wisconsin State Mid-Level Forensics Competition
Certification
- National Red Cross CPR Certification
- National Red Cross Lifeguard Certification
- Wisconsin Seal of Biliteracy (SBL)
Languages
Spanish
Professional Working
Extracurriculars
Wauwatosa East Forensics Wauwatosa East Newspaper Wauwatosa East Orchestra and Fiddle Club
Affiliations
- Ceramics and Pottery
- Recreational Volleyball
- Cooking
- Painting and Digital Imagery
References
References available upon request.
Timeline
Hostess, Cashier, Customer Service Representative
Lalli’s Pizza
05.2023 - Current
Hostess, Expo, Busser
North Avenue Grill
06.2021 - 05.2023
Hostess, Busser
Balistreri’s Italian American Ristorante
02.2021 - 06.2021
Not Yet Graduated -
Wauwatosa East High School