Ailani Aguayo
Whittier,CA
Summary
Proven Customer Service Representative at Don Keller Auto Collision, adept in problem-solving and critical thinking, significantly enhanced customer loyalty through empathetic conflict resolution. Skilled in payment processing and money handling, excelled in managing high-stress situations, ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Don Keller Auto Collision
03.2018 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/A - Criminal Justice
Fullerton College
Fullerton, CAN/A - N/A
La Habra High School
La Habra, CA05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Don Keller Auto Collision
03.2018 - 08.2023
N/A - Criminal Justice
Fullerton College
N/A - N/A
La Habra High School
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