Ailani Quintanilla
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
1
1
year of professional experience
Work History
Banquet Server
Willow Brook country club
Tyler
04.2025 - 04.2026
- Set up dining areas for events according to venue specifications.
- Assisted guests with food and beverage selections during banquets.
- Served meals promptly while maintaining high service standards.
- Maintained cleanliness of dining areas throughout events.
- Participated in team meetings to improve service efficiency and communication.
- Assisted in the breakdown and clean-up after events, ensuring readiness for next function.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Cleared away used plates and utensils following end of meal service.
- Served beverages and appetizers to guests in an efficient manner.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Followed proper sanitation guidelines when handling food items.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Communicated with chefs regarding any special requests from guests.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Served food and beverages to customers.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Responded promptly and courteously to guest inquiries and complaints.
- Stocked service stations with ice, napkins and straws.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Education
Tyler High School
Tyler, TXSkills
- Customer service
- Event coordination
- Communication skills
- Team collaboration
- Task prioritization
- Cleaning and sanitizing
- Lifting and carrying
- Sales techniques
- Quality assurance
- Positive attitude
- Speech recognition
- Personal appearance standards
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Banquet Server
Willow Brook country club
04.2025 - 04.2026
Tyler High School