Ailani Stephens
Lambertville,NJ
Summary
Dynamic and engaging professional with a proven track record in fostering environments of inclusivity and fun. Excelled in roles requiring cleanliness and compassionate communication. Demonstrated exceptional group leadership and hand-eye coordination, significantly enhancing customer satisfaction. Outgoing and energetic individual with knack for creating engaging and inclusive activities. Knowledgeable in child development principles and safety protocols, offering strong leadership and communication skills. Committed to fostering positive and enriching environment for all participants.
Overview
3
3
years of professional experience
Work History
Arcade Attendant
Del-Vue Arcade Club
06.2024 - Current
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
Summer Camp Counselor
Pennington AG Church
07.2022 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Led wilderness survival skills workshops, empowering campers with important life skills.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
Ice Cream Scooper
Moo Hope Ice Cream
04.2022 - 07.2024
- Maintained cleanliness of store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash registers and processed payments accurately.
- Operated cash register, taking payments and issuing customer receipts.
- Developed effective communication skills by interacting with diverse clientele daily.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Accurately operated cash register to process customer payments.
- Greeted incoming customers and provided reliable, friendly customer service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Table Busser
Bell's Tavern
11.2023 - 02.2024
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
Education
High School Diploma -
South Hunterdon Regional High School
Lambertville, NJ06-2026
Skills
- Patience and empathy
- Strong work ethic
- Energy and enthusiasm
- Compassionate communication
- Role modeling
- Child supervision
- Relationship building
- Active listening
- Child Development Understanding
- Group leadership
Languages
Spanish
Limited Working
Interests
- Baking
- Fashion and Style
- Animal Care
- Sports
- Helping and playing with children
- Music
- Dance
Timeline
Arcade Attendant
Del-Vue Arcade Club
06.2024 - Current
Table Busser
Bell's Tavern
11.2023 - 02.2024
Summer Camp Counselor
Pennington AG Church
07.2022 - Current
Ice Cream Scooper
Moo Hope Ice Cream
04.2022 - 07.2024
High School Diploma -
South Hunterdon Regional High School
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