AILANIE DE LA ROSA ARROYO
Brighton,CO
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
1
1
year of professional experience
Work History
Insurance Agent
L.A Insurance
06.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Dental Assistant
DENTAL YOUTH AND VISION
04.2023 - 05.2023
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
CREW MEMBER
MCDONALDS
08.2022 - 12.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
RIVERDALE RIDGE HIGH SCHOOL
Thornton, CO05.2023
Skills
- Lead Development
- Policy Renewals
- Customer Service
- Auto Insurance
- Policy Writing
- Teamwork and Collaboration
- Multitasking Abilities
- Problem Solving
- Bilingual Customer Service Representative
- Payment Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
L.A Insurance
06.2023 - Current
Dental Assistant
DENTAL YOUTH AND VISION
04.2023 - 05.2023
CREW MEMBER
MCDONALDS
08.2022 - 12.2022
High School Diploma -
RIVERDALE RIDGE HIGH SCHOOL
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