Margaret Sanders
Vancouver,WA
Summary
Human Resources Executive with over 15 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Agent
National General Insurance Company
01.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Senior HR Executive - HRBP
Employment Marketplace
06.2016 - Current
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Contacted job applicants to inform of application status.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Negotiated candidate salaries and prepared employment contracts.
- Planned and executed recruitment events to bring in area candidates.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
- Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Prepared and submitted listing of qualified applicants for review and coordinated next-phase interviews with management team and potential candidate.
- Organized applicant drug tests and obtained results.
- Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
- Led recruitment team and trained, mentored and developed new advisors.
- Managed and updated recruitment ATS and CMS software.
- Re-created hiring goals and objectives in difficult markets to address staffing issues.
- Performed professional and technical recruiting in areas of skilled trade, finance, healthcare and IT.
- Maintained current calendar of job fairs and employment opportunities in each state.
- Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
- Tracked personal and financial information of employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
Operations Supervisor
ABM Industries
01.2018 - 01.2021
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Reduced process lags and trained team members on best practices and protocols.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Aligned operational boundaries between processes and production demands.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Trained over 30 employees on business principles, best practices, protocol and system usage.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Provided leadership to 90+ employees through coaching, feedback and performance management.
- Directed all day-to-day operations of infection control in healthcare facility to provide safe and enjoyable guest experience.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs and introduced services to provide solutions.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Completed bi-weekly payroll for 93 employees
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Resolved issues through active listening and open-ended questioning, escalating major problems to HR.
- Motivated and trained employees to maximize team productivity
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Analyzed department metrics and performance and reported findings to management
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Managed internal operational standards and productivity targets
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
Recruiter
ABM Industries
10.2017 - 01.2018
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Contacted job applicants to inform of application status.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Negotiated candidate salaries and prepared employment contracts.
- Planned and executed recruitment events to bring in area candidates.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
- Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Organized applicant drug tests and obtained results.
- Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
- Led recruitment team and trained, mentored and developed new advisors.
- Managed and updated recruitment ATS and CMS software.
- Re-created hiring goals and objectives in difficult markets to address staffing issues.
- Maintained current calendar of job fairs and employment opportunities in each state.
- Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
- Filled more than 10 positions weekly and worked up to 60 requisitions per week.
- Tracked personal and financial information of employees.
- Organized and created onboarding program.
- Organized and facilitated discrimination and harassment program for 900 employees in multiple locations.
- Organized and implemented certification for contractors licensing for State of Oregon.
- Took contractors training as part of CCB licensing.
- Collaborated with hiring managers to understand job requirements and expectations
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
- Coordinated schedules to arrange management interviews with applicants
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Emphasized job benefits and perks to applicants to improve organization's attractiveness
- Developed and implemented plans to improve recruitment process
- Developed recruiting strategies to identify qualified candidates and build network
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Coordinated implementation of people-related services, policies and programs through departmental staff
- Collaborated with HR leadership regarding candidate salary determinations
- Advocated for staff members, helping to identify and resolve conflicts
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates
- Improved office efficiency by effectively managing internal communications and correspondence
- Created and delivered HR training sessions to staff, managers and executives
Staffing Manager
Brooks Staffing
08.2003 - 07.2016
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts.
- Wrote job descriptions and posted to job boards.
- Recruited and interviewed individuals for clerical, professional, production, manufacturing and healthcare.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
- Created marketing materials to attract new candidates.
- Reduced employee turnover by implementing incentive and training programs.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Developed organizational filing systems for correspondence, communications, records and reports.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Drove departmental efficiency by organizing comprehensive new hire training and orientation.
- Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
- Launched innovative incentive program to achieve low turnover rate in highly competitive markets.
- Scheduled random drug testing for employees to diminish regularity risks.
- Advised managers on organizational policy matters, such as HR and general operations, and recommend needed changes.
- Secured optimal productivity by supervising four internal employees and 150 + temporary staff on staffing and recruiting administrative, operational, labor and clerical functions.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tigard, ORSome College (No Degree) - Marketing
Pioneer Pacific College
Clackamas, ORSome College (No Degree) - General Studies
Portland Community College
Portland, ORSkills
- Key partnership management
- Compensation and Labor Negotiations
- Workforce Improvements
- Training and Development
- Employment Law and Business Compliance
- Analytical and Critical Thinking
- Organization Procedures and Operations
- Strategic Planning and Development
- Recruiting and Hiring Oversight
- Networking and Partnership Development
- Client Relations
- Leads Prospecting
- CRM Software
- Lead Development
- Customer follow-up
- Account Management
Certification
- General Lines Insurance License - 2024
- Life Insurance License (In progress)
Timeline
Insurance Agent
National General Insurance Company
01.2024 - Current
Operations Supervisor
ABM Industries
01.2018 - 01.2021
Recruiter
ABM Industries
10.2017 - 01.2018
Senior HR Executive - HRBP
Employment Marketplace
06.2016 - Current
Staffing Manager
Brooks Staffing
08.2003 - 07.2016
Some College (No Degree) - Business Management
University of Phoenix
Some College (No Degree) - Marketing
Pioneer Pacific College
Some College (No Degree) - General Studies
Portland Community College