Ailany Lugo
Kissimmee,FL
Summary
Dynamic bilingual professional with a proven track record in training and leadership, notably at Crunch Fitness. Excelled in enhancing customer service and employee satisfaction, leveraging skills in POS System Operations and effective communication. Achieved significant improvements in staff productivity and customer engagement through innovative coaching and a positive attitude.
Overview
3
3
years of professional experience
Work History
Manager in Training
Crunch Fitness
Orlando, FL
08.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Participated in recruitment efforts, including interviewing and selecting candidates.
- Developed strategies to motivate staff members in order to increase productivity levels.
Front of House Trainer
Chipotle Grill
Orlando, FL
07.2021 - 08.2023
- Provided excellent customer service under high pressure.
- Trained new crew members in handling cash transactions efficiently.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Guest Service Ambassador
SeaWorld Parks & Entertainment, Inc.
Orlando, FL
04.2022 - 11.2022
- Enhanced guest experience by responding to inquiries.
- Worked at wetsuit stations, helping guests with suit sizing and handling gear.
- Worked occasional night shifts at laundry facilities, handling towels.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Associate of Arts - Business Administration & Management
Valencia College
true01-2026
High School Diploma -
Tohopekaliga High School
Kissimmee, FL05.2022
Skills
- Bilingual Spanish and English
- Training and coaching
- Customer service
- Basic computer knowledge
- POS System Operations
- Quick learner
- Cash handling
- Positive attitude
- Staff leadership
- Sales techniques
- Marketing
Languages
Spanish
Professional
English
Professional
Timeline
Manager in Training
Crunch Fitness
08.2023 - Current
Guest Service Ambassador
SeaWorld Parks & Entertainment, Inc.
04.2022 - 11.2022
Front of House Trainer
Chipotle Grill
07.2021 - 08.2023
Associate of Arts - Business Administration & Management
Valencia College
High School Diploma -
Tohopekaliga High School