Ailed Diaz
San Diego,United States
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Soapyjoescarwash
San Diego, California
06.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
ChiroTouch
San Diego
04.2023 - 06.2024
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Oversaw warranty counseling process to manage expense controls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
Barista
Achilles Coffee Roasters
San Diego
06.2022 - 10.2022
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Customer Service Representative
Spectrum
San Diego
09.2020 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw warranty counseling process to manage expense controls.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Mission Bay High School
San Diego06-2016
Skills
- Account updating
- Complaint resolution
- Scheduling
- Multi-line phone talent
- Empathy and patience
- Decision-making
Timeline
Customer Service Representative
Soapyjoescarwash
06.2024 - Current
Customer Service Representative
ChiroTouch
04.2023 - 06.2024
Barista
Achilles Coffee Roasters
06.2022 - 10.2022
Customer Service Representative
Spectrum
09.2020 - 05.2022
High School Diploma -
Mission Bay High School