Aileen Ahearn
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
CSR
Prime Therapeutics
07.2023 - Current
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CSR
Conduent
09.2022 - 05.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR
Blue Cross Blue Sheild
07.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Bakery Supervisor
Fuddruckers
07.2017 - 02.2021
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Established proper procedures for waste management, sanitation, food handling and safety.
- Performed opening and closing duties for department.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
Shift Supervisor
CVS
07.2014 - 01.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Deli Shift Lead
Walmart
07.2010 - 01.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
Certificate in Medical Office Administration - Medical Office Administration
Midlands Technical College
West Columbia, SC01.2014
Bachelor of Arts - Anthropology
University of South Carolina - Columbia
Columbia, SC12.2010
Skills
- Account Updating
- Data Collection
- Information Security
- Product Knowledge
- Call Management
- Consultative Sales
- Critical Thinking
- Complaint Resolution
- Technical Support
- Microsoft Office Suite
- Customer Relations
- Retail Materials Management
Timeline
CSR
Prime Therapeutics
07.2023 - Current
CSR
Conduent
09.2022 - 05.2023
CSR
Blue Cross Blue Sheild
07.2021 - 02.2022
Bakery Supervisor
Fuddruckers
07.2017 - 02.2021
Shift Supervisor
CVS
07.2014 - 01.2017
Deli Shift Lead
Walmart
07.2010 - 01.2014
Certificate in Medical Office Administration - Medical Office Administration
Midlands Technical College
Bachelor of Arts - Anthropology
University of South Carolina - Columbia