Ashley Brown
Converse,Tx
Summary
My name is Ashley and I like the call center experience very hard worker very dependable
Overview
11
11
years of professional experience
Work History
CSR
Maximus
San Antonio, TX
12.2023 - 02.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Fraud Opp
Citi Bank Corporate
San Angelo, TX
02.2020 - 06.2023
- Identified suspicious patterns through the examination of financial documents, leading to successful fraud prosecutions.
- Assisted law enforcement agencies in joint investigations, fostering collaboration between organizations for optimal results.
- Collaborated with cross-functional teams to enhance fraud detection capabilities, resulting in a safer business environment.
- Evaluated existing anti-fraud measures and suggested enhancements based on current vulnerabilities discovered during investigations.
Csa
Mmc
San Antonio
04.2018 - 10.2019
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Tax Preparer
Tax service of America
San Antonio
12.2017 - 04.2018
- Prepare end of the year taxes
Csa
Mmc group
San Antonio
02.2016 - 12.2017
- Inbound calls and provide great customer services to customers
Sales Representative
West Telemarketing
San Antonio
10.2015 - 01.2016
- Sales outbound calls center
Csr
Valero
San w
11.2012 - 09.2015
- Cashier, clean and stock store and provide fast friendly customer service.
Education
High School Diploma -
Lanier high school
San Antonio, TxCurrently attending first year college -
Skills
- Sales closing
- Brand representation
- Provider identification
- Merchandise upselling
- Staff training
- Product sales
- Call escalation
- Opening and closing accounts
- Banking operations support
- CRM software
- Report generation
- Retail marketing
- Customer consulting
- Account updating
- Product knowledge
- Refunds processing
- Team development
- Call center procedures
- Conflict resolution
- Complaint documentation
- Member account management
- Lead generation
- Order processing
- Upselling and cross-selling
- Problem resolution
- Customer service
- Researching
- Multi-line telephone operations
- Service upselling
- Data entry
- Client communication
- Product education
- Shipping and receiving understanding
- Data management
- Customer service excellence
- Customer relations
- Inbound call answering
- Organization and recordkeeping
Timeline
CSR
Maximus
12.2023 - 02.2024
Fraud Opp
Citi Bank Corporate
02.2020 - 06.2023
Csa
Mmc
04.2018 - 10.2019
Tax Preparer
Tax service of America
12.2017 - 04.2018
Csa
Mmc group
02.2016 - 12.2017
Sales Representative
West Telemarketing
10.2015 - 01.2016
Csr
Valero
11.2012 - 09.2015
High School Diploma -
Lanier high school