To use abilities that are cultivated from various hospitality companies in the past. Spent five years at Darden restaurants; five years at Lake Las Vegas Hyatt as well as other very important companies that deal in customer service and hospitality. To use skills to influence customers for their benefit as well as the company's. Instill confidence in guests when any situation arises, with professionalism and grace. Would like to expand software knowledge.
Hi, I’m
Desiree Santiago
Las Vegas,NV
Summary
Overview
16
years of professional experience
Work History
Big Daddy's Oil
CSR
09.2020 - Current
Job overview
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Templeton Gaming
Slot Host
09.2019 - 03.2020
Job overview
- Worked with multiple software programs.
- Managed a diverse player portfolio, maintaining regular contact with VIP clients to foster loyalty and incentivize return visits.
- Contributed to a safe gaming environment by monitoring sensitive areas, reporting suspicious behavior, and adhering to all security protocols.
- Educated players on game rules, strategies, and payout structures to enhance their gaming experience while maximizing revenue potential.
- Excelled in multitasking during peak hours by simultaneously addressing guest needs, responding to machine issues, and supporting team members as needed.
Circle K
CSR
01.2016 - 12.2018
Job overview
- Coordinated store stations to minimize delays
- Effectively trained, and motivated team members.
- Managed high traffic volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Responded proactively and positively to rapid change.
Macaroni Grill
Bartender/Server
03.2014 - 12.2014
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sportsmans Lounge
Bartender
09.2012 - 11.2013
Job overview
- Introduced players to slots, explained all promotions and giveaways
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Jackpot Joanie's
Bartender/Slot Host
01.2012 - 11.2012
Job overview
- Worked multiple locations and computer systems.
- Explained all promotions and giveaways.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Stadium Saloon
Bartender
02.2008 - 12.2009
Job overview
- Served high customer volumes during special events, nights, and weekends. Efficiently opened or closed the shift according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Education
CSNLas Vegas, NV
Pre Reqs
01.2000
University Overview
Did two years for an accounting degree.
Skills
- Problem-solving abilities
- Customer Relations
- Product Knowledge
- Reading Comprehension
- Building rapport
- Sales expertise
- Sales closing
- Conflict Mediation
Awards
Awards
Consistently win contests for all my prior employers.Timeline
CSR
Big Daddy's Oil
09.2020 - Current
Slot Host
Templeton Gaming
09.2019 - 03.2020
CSR
Circle K
01.2016 - 12.2018
Bartender/Server
Macaroni Grill
03.2014 - 12.2014
Bartender
Sportsmans Lounge
09.2012 - 11.2013
Bartender/Slot Host
Jackpot Joanie's
01.2012 - 11.2012
Bartender
Stadium Saloon
02.2008 - 12.2009
CSN
Pre Reqs
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