AILEEN ARREDONDO
Pasco,WA
Summary
Bilingual customer service and retail leader with experience supporting members, resolving concerns, handling cash, and keeping operations accurate in fast-paced settings. Brings scheduling, team coaching, and strong communication skills to roles focused on service quality, floor coverage, and reliable day-to-day support.
Overview
4
4
years of professional experience
Work History
MEMBER SERVICE ASSOCIATE
Gesa Credit Union
West Richland, WA
2025.08 - Current
- Resolved member questions and concerns, enhancing overall member satisfaction
- Ensured accuracy in transactions under pressure, contributing to seamless operations
- Ensured high-quality work through attention to detail
- Balanced cash drawers at end of day, cash handling
ASSISTANT MANAGER
Hollister
Kennewick, WA
2022.09 - 2025.08
- Oversaw sales floor operations, assigned roles and responsibilities to associates, and ensured high levels of customer satisfaction
- Managed financial metrics including loyalty, training, and UP to drive performance improvements
- Created employee work schedules to optimize staff coverage and efficiency
- Managed cash transactions accurately
- Training and development: Coaching and developing associates to improve their skills and performance
Education
ASSOCIATE OF APPLIED SCIENCE -
Columbia Basin College
Pasco, WA2024-06
Skills
- Customer engagement
- Cash handling
- Attention to detail
- Schedule coordination
- Time management
- Problem solving
- Decision making
- Leadership
- Verbal and written communication
- Bilingual
Timeline
MEMBER SERVICE ASSOCIATE
Gesa Credit Union
2025.08 - Current
ASSISTANT MANAGER
Hollister
2022.09 - 2025.08
ASSOCIATE OF APPLIED SCIENCE -
Columbia Basin College