Aileen Ayala
Wyoming,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Manager
Biggby Coffee
Grand Rapids, MI
03.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Shift Leader
Charleys Philly Cheesesteaks
Grandville, MI
09.2018 - 02.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Arts - Marketing And Finance
Grand Valley State University
Allendale, MI04-2025
Bachelor of Arts - Business Administration And Management
Grand Rapids Community College
Grand Rapids, MI04-2023
High School Diploma -
Godwin Heights Senior High School
Grand Rapids, MI05.2020
Pharmacy Technician Certification -
KCTC
Grand Rapids, MI05.2020
Skills
- Staff Development
- Policy Implementation
- Financial Management
- Business Development
- Expense Tracking
- Marketing
- Schedule Preparation
Awards
KCTC- Student of the month for Exploring Health Careers
References
- Haley Aman, District Manager, (616)328-1931
- Rosemary Mattimore, Dstrict Manger, (616)819-0681
- Trinton Recinos, District Manager, (616)322-5986
Languages
Spanish
Professional
Timeline
Manager
Biggby Coffee
03.2019 - Current
Shift Leader
Charleys Philly Cheesesteaks
09.2018 - 02.2019
Bachelor of Arts - Marketing And Finance
Grand Valley State University
Bachelor of Arts - Business Administration And Management
Grand Rapids Community College
High School Diploma -
Godwin Heights Senior High School
Pharmacy Technician Certification -
KCTC