Aileen Brennan
Center Moriches,NY
Summary
Highly organized and dedicated LTSO and administrative assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, excels at managing multiple, concurrent tasks. Demonstrates a self-motivated work ethic that enables effective performance in both independent and team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LTSO/ Administrative Assistant
US-DHS-TSA-ISP/FULLTIME/ F-Band
09.2020 - Current
- Work with Stakeholders to coordinate meetings for Senior Management to ensure facility availability as well as proper equipment for necessary presentations
- Combine work efforts with Senior Support Staff to facilitate training meetings for Senior Management
- Utilize eTAS (KRONOS) on a daily basis to input and complete workforce exceptions for payroll purposes
- Working knowledge and experience with ETAS-Workforce Central specifically related to inputting and updating staffing schedules (i.e work tour adjustments for proper manning/staffing reports, coding for leave options and payroll exceptions)
- Maintain and update the ACCESS program for tracking of Officers OPM-71 leave requests
- In-put officers call-out reports within the AIMS program accordance with LGA directives
- Assist in completion of monthly staffing schedules to aid in accurate manning/staffing based on airline schedules at ISP
- Provide assistance to officers requesting information regarding accurate POC and paperwork for varying types of extended leave (i.e FMLA, PPL, EPSL)
- Conduct weekly inventory of supplies for airport functions to expedite ordering and purchasing duties
- Aid in carrying out Annual and Shift Bids for BUE officers at ISP while also completing up to date training for the newly implemented SMART e-bid process at the spoke airports
- Responsible for carrying out Uniform Coordinator duties for all uniformed officers in congruence with completing monthly uniform audits as per LGA directives for current records management policies
- Facilitate incoming transfer and new hire officers in orientation sessions as well as obtaining SIDA ID for ISP airport access and assisting officers familiarization with the local policies and procedures for daily practices
- Involvement working with support staff from other work locations (PBI, SWF, HPN, LGA) to facilitate temporary transfers, hardship relocations and special work assignments (forwarding payroll for those not permanently placed under ISP eTAS/KRONOS listings, coordinating uniform orders and returns with the uniform coordinators from other airport locations)
- Act as a POC to execute the scheduling and organization of the FEHB-Health Fair, as well as scheduling appointments for Outreach Programs (i.e seasonal flu shots, food drives, toy drives etc.)
- Experience supporting LGA HR in conducting the new hire assessments and interviews as well as providing a detailed evaluation while completing the resume review process for LTSO openings on multiple occasions
- Worked with FSD and HR staff at Boston Logan International Airport to conduct mass hiring event on location at BOS
- Created and maintained EXCEL spreadsheets for compiling and tracking data for ISP/HPN/SWF in regard to the Airport Vaccine Tracking which was submitted weekly to LGA
- Actively participated and attended the weekly HCAM call to provide support staff with updates/changes to policy and practices during the COVID work climate
- Compile telecom metrics and airport utilization stats for FSD staff to facilitate the necessary factual reporting for their bi-weekly meetings.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Lead Transportation Security Officer
US DHS-TSA-ISP/FULLTIME/F-Band
04.2018 - Current
- As a Lead Transportation Security Officer (LTSO) I am responsible for leading at minimum 7-10 screening officers as well as new hires and transfer/trainees undergoing certification
- On a daily basis it is the requirement of the active job duties to distribute and balance tasks and workloads to meet the needs of the Checkpoint and/or Checked Baggage work locations based on the skill level and workflow
- Regular active and open communication and input is constantly being provided by myself with the Supervisory Transportation Security Officer (STSO) as well as the Transportation Screening Manager (TSM) in regard to matters concerning employee performance and possible awards
- Implementation of proper security screening procedures in keeping with TSA objectives and the current Standard Operation Procedures (SOP)
- Assist with the preparation and completion of incident reports by relaying the necessary information with attention to the details
- Actively and promptly respond to possible emergency, breach, and security situations while adhering to the standards of the SOP
- Fervently coordinate and work with On-The-Job Training (OJT) coaches and training staff team to ensure that the appropriate resources are being made available to officers to establish the most effective screening process.
- Participate in overt and covert testing carried out by STSOs and the training department
- Start each tour with daily inspections and calibrations of all equipment to ensure the functionality of the workspace and possibly identify any safety and/or quality issues prior to the start of screening
Transportation Security Officer
US DHS-TSA-ISP
11.2007 - 04.2018
- A Transportation Security Officer (TSO) is responsible for carrying out numerous methods of security screening to the traveling public as well as their carry-on and checked belongings
- These screening methods include the operation of explosive trace detection (ETD), varying X-ray technologies, walk through metal detectors (WTMD), AIT scanners and hand held metal detectors
- TSO’s perform screening procedures that are vital to TSA’s objectives that are implemented solely to protect the traveling public by averting any attempts of dangerous objects from gaining access to the aircrafts
- This is of course carried out with the utmost courtesy and tact without inducing any undue stress upon the traveling public
- TSO’s work within a network of security personnel to include TSO’s, LTSO’s, STSO’s, TSM’s, local law enforcement, airport security staff and management at all work locations
- Participation in daily briefings pertaining to security sensitive information (SSI) and constantly maintain open lines of communication with superiors in regard to any possible issues that may expose vulnerabilities in any area of screening.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
Education
Credits earned: 30 -
SUNY College at oneonta
Oneonta, NYRegents Diploma -
Mercy High School
Riverhead, NY06-1998
Skills
- Knowledge Microsoft Office Suite: ACCESS, Excel, Power Point, Word
- AIMS
- ETAS Workforce Central
- KRONOS
- PMIS
- Records Management
- Filing
- Inventory supplies
- Meticulous attention to detail
Certification
- Screener Certification
- X-Ray certification
- ETD, AIT, OSARP Certified
- ADASP Certified
- Checkpoint Evolution Certified
Timeline
LTSO/ Administrative Assistant
US-DHS-TSA-ISP/FULLTIME/ F-Band
09.2020 - Current
Lead Transportation Security Officer
US DHS-TSA-ISP/FULLTIME/F-Band
04.2018 - Current
Transportation Security Officer
US DHS-TSA-ISP
11.2007 - 04.2018
- Screener Certification
- X-Ray certification
- ETD, AIT, OSARP Certified
- ADASP Certified
- Checkpoint Evolution Certified
Credits earned: 30 -
SUNY College at oneonta
Regents Diploma -
Mercy High School
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