Aileen Carr

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Cashed customers out in a timely manner.

• Answered phones and helped them with their concerns, while also passing messages along to managers and different departments.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

• Made and maintained a fun loving relationship with many children.

• While working at the Ticonderoga School District I have also been an afternoon bus monitor for 3 of the years I’ve worked there. Which required me to maintain a safe environment for the children. Taking attendance. Helping the bus driver get all kids off at the correct stops. Making sure the younger children were awake and ready for their stop.