Aileen Cavazos
Brownsville
Summary
Dynamic bilingual professional with proven success at Maximus Federal Services, consistently exceeding call center performance metrics. Expert in customer service and critical thinking, adept at resolving complex issues and fostering team collaboration. Proficient in data entry and Microsoft Outlook, demonstrating exceptional multitasking skills. Fluent in English and Spanish, enhancing client relationships.
Offering strong communication abilities and bilingual proficiency with readiness to learn and grow in customer service environment. Brings ability to adapt quickly to new systems and processes, ensuring seamless interactions with diverse clientele. Ready to use and develop bilingual communication and problem-solving skills in CSR role.
Overview
1
1
year of professional experience
Work History
Bilingual CSR
Maximus Federal Services
10.2024 - 06.2025
- Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
- Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.
Cashier
SUBWAY®Restaurants
04.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Buisness
Lopez Early Collage High School
Brownsville, TX03-2028
Skills
- Fluent bilingualism
- Call center experience
- Data entry proficiency
- Customer service
- Multitasking and organization
- Critical thinking
- Team collaboration
- Microsoft outlook
- Active listening
Timeline
Bilingual CSR
Maximus Federal Services
10.2024 - 06.2025
Cashier
SUBWAY®Restaurants
04.2024 - 09.2024
Buisness
Lopez Early Collage High School
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