Aileen De Leon
Fresenius Medical Center - Sugar Land
Houston,TX
22
years of professional experience
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Work History
Administrative Assistant
4 Years 4 Months- Managed patient scheduling and appointment coordination, optimizing clinic workflows.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Maintained cleanliness and organization within the reception area, lounge, and supply room creating a welcoming atmosphere for patients, visitors alike, and staff.
- Admit patients and completed associated paperwork for accurate records.
Administrative Assistant
4 Years 7 Months- Coordinated scheduling and maintained calendars for multiple executives, optimizing time management and efficiency.
- Managed incoming communications, ensuring timely responses to inquiries and enhancing customer service experience.
- Assisted with the preparation of reports, presentations, and documentation, contributing to streamlined office operations.
- Implemented filing systems and organized records, improving data retrieval processes and office organization.
- Managed personal and clinic email.
- Manage OnBase - Travel & Transfers.
- Greet patients, gives them mask, and assist with their needs.
- Print Admin Packets prior Patient Admission. Helps Patients and Family understand the contents by explaining each pages when needed. Scan to DI and create a Patient binder.
- Check daily validation dashboard, update EMResource, and completes 2728.
- Updates Patient emergency contacts quarterly, and assist CM with other emergency tasks like Fire Drills and Emergency Hurricane Packets.
- Updates Patients Demographics Annually.
- Maintain Front Desk, Lobby, Lounge, & Hallways.
- Oversaw inventory management of office, lounge, and cleaning supplies, ensuring availability while minimizing costs through smart purchasing decisions.
Customer Service /Cashier Jewelry Dept
7 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on store policies and operational procedures.
Dental Assistant
3 Years 2 Months- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Managed patient records using electronic health record systems to ensure accuracy and confidentiality.
- Educated patients on oral hygiene practices and post-operative care for enhanced recovery.
- Collaborated with dentists to develop customized treatment plans for diverse patient needs.
Education
Doctor of Dental Medicine - Dentistry
Bachelor of Science - Preparatory Dentistry
High School Diploma
Skills
Customer service
Documentation
reporting
and recordkeeping
Invoice processing
Appointment scheduling
Organization and management
Office equipment maintenance
Timeline
Administrative Assistant
Fresenius Medical Center - Sugar Land
02.2022 - CurrentRead More
Administrative Assistant
Fresenius Medical Center - MCKC
07.2017 - 02.2022Read More
Customer Service /Cashier Jewelry Dept
Walmart
04.2014 - 11.2014Read More
Dental Assistant
Ilano Dental Clinic
08.2004 - 10.2007Read More
University of The East
Doctor of Dental Medicine from Dentistry
Read More
University of The East
Bachelor of Science from Preparatory Dentistry
Read More
Novaliches High School
High School Diploma
Read More