Aileen Epling
Sandusky,OH
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Planet Fitness
Norwalk, US
11.2024 - Current
- Partnered with district, regional, and operations leadership to successfully open and launch a new fitness facility, establishing operational processes and readiness from the ground up.
- Managed daily operations for a high-volume fitness facility generating approximately $68,000 in recurring monthly revenue.
- Directed daily business operations, including customer service, staffing, scheduling, and facility management.
- Implemented operational improvements that streamlined workflows and enhanced overall efficiency.
- Managed inventory levels and supply ordering to ensure operational readiness and minimize waste.
- Developed employee schedules aligning operational needs with staffing levels and labor budgets.
- Recruited, trained, and developed a team of approximately 15 employees.
- Resolved complex customer account and billing issues while maintaining high customer satisfaction.
Assistant General Manager (AGM)
Planet Fitness
Sandusky, US
02.2024 - 11.2024
- Collaborated with General Manager to streamline daily operations and enhance achievement of key performance goals.
- Facilitated recruiting, onboarding, training, and development of staff to ensure operational excellence.
- Coordinated employee scheduling to optimize staffing levels and align with business demands.
- Supported inventory management, facility organization, and operational readiness.
- Resolved member account, billing, and service issues while maintaining a positive customer experience.
- Supported daily front desk operations by enrolling members, managing memberships, and maintaining accurate customer records.
Member Service Rep
Planet Fitness
Sandusky, US
09.2022 - 02.2024
- Delivered exceptional customer service by resolving account inquiries, processing memberships, and assisting members with billing and service questions.
- Managed membership records and transactions using DataTrak, ensuring accuracy of customer information to support seamless service delivery.
- Supported daily facility operations by organizing, securing, and cleaning work environments to enhance member experiences.
- Facilitated membership sales through informative facility tours and personalized customer consultations, contributing to increased member engagement.
Operations Coordinator
Mooney's Lawn Care LLC.
Port Clinton, US
09.2020 - 09.2022
- Facilitated communication between customers and the owner, addressing service issues, answering questions, and coordinating responses.
- Coordinated information flow between field crews, customers, and management to support daily office operations.
- Supported daily office operations by coordinating information between field crews, customers, and management.
- Coordinated weekly service routes by assigning new customer accounts and preparing schedules for multiple landscaping and mowing crews.
- Tracked completed route sheets and service documentation to support accurate invoicing and operational efficiency.
- Generated and distributed monthly invoices, processed customer payments, and maintained accurate billing records.
- Handled high-volume inbound phone calls and customer inquiries, ensuring high service levels were consistently maintained.
Executive Assistant Housekeeper
Holiday Inn Express and Suites
Port Clinton, US
08.2016 - 05.2020
- Monitored housekeeping inventory, stocked linen and supply rooms, and ensured staff had necessary resources for daily operations.
- Conducted quality inspections of guest rooms to verify cleanliness and readiness prior to guest occupancy.
- Trained new housekeeping employees on cleaning procedures, quality standards, and department expectations.
- Supported housekeeping staff across multiple assignments to achieve daily room turnover goals.
- Maintained housekeeping inventory by monitoring supply levels, stocking linen and supply rooms, and ensuring staff had the resources needed for daily operations.
- Prioritized tasks and resolved operational issues to enhance room turnover efficiency and guest satisfaction.
Education
General Studies -
Port Clinton High School
Port Clinton, OHSkills
- Operations management
- Facility management
- Performance optimization
- Inventory control
- Budgeting
- Expense tracking
- Team leadership
- Team development
- Employee training
- Scheduling coordination
- Workflow planning
- Conflict resolution
- Customer management
- DataTrak
- CRM tools
- Membership systems
- Supply chain
- Facility Operations
Certification
- LeadDev 1 & 2, 06/01/24, A leadership development program that focuses on building the foundation of leadership skills and characteristics that all great leaders possess.
- First Aid and CPR Instructor, 10/01/26, Certified in emergency response and basic life-saving techniques.
- SmartTan, 09/01/26, Certified in skin care and safe tanning practices.
Hobbies
- Brazilian Jiu-Jitsu - Brown Belt - Started November 2017
- Pit crew member of a grassroots motorsports team
Timeline
General Manager
Planet Fitness
11.2024 - Current
Assistant General Manager (AGM)
Planet Fitness
02.2024 - 11.2024
Member Service Rep
Planet Fitness
09.2022 - 02.2024
Operations Coordinator
Mooney's Lawn Care LLC.
09.2020 - 09.2022
Executive Assistant Housekeeper
Holiday Inn Express and Suites
08.2016 - 05.2020
General Studies -
Port Clinton High School