Aileen Gorman
Oak Lawn,IL
Summary
To gain employment in the sales industry, in which problem-solving and altruistic abilities are thoroughly applied to implement individualized and quality guest experiences.
Overview
11
11
years of professional experience
Work History
Manager
Franklins Public House
Palos Heights, Illinois
12.2017 - Current
- Ensure guest satisfaction in a restaurant with 250-person capacity
- Manage over 25 employees at one time
- Implemented and oversee highly successful craft cocktail program
- Bar inventory
Coach
Illinois Defenders Girls Basketball Club
03.2014 - Current
- Instructed practice sessions to work on individual skill
- Build team-oriented goals to develop youth life skills
- Mentored girls throughout adolescence and early adulthood
Rehabilitation Aide
Impact Physical Therapy
Oak Lawn, USA
08.2017 - 03.2020
- Follow Physical Therapist instruction to provide patient quality care
- Communication with healthcare providers and case managers on patients
- Market cash-based services to community high schools
- Educate clients on use of equipment and benefits
Rehabilitation Aide
Athletico Physical Therapy
01.2014 - 08.2017
- Serve as an extension of the therapist when necessary
- Communication with healthcare providers and case managers on patients
Education
Fox College
02.2025
Major in Biochemistry -
Saint Xavier University
08.2017
Skills
- Team management
- Training in sexual harassment
- Empathy
- Problem-solving
- Receptive to feedback
- Shift scheduling
- Coaching and mentoring
- Employee onboarding
- Staff training and development
- Safety procedures
- Team leadership
- Customer service
- Vendor management
- Decision-making
- Staff management
- Inventory management
- Menu development
- Labor and food cost control
- Schedule coordination
- Point of sale (POS) system operation
- Recipes and menu planning
- Full service restaurant background
- Alcohol awareness
- Handling difficult customers
- Ordering procedures
- Wine and liquor expertise
- ServSafe compliance
- Foodservice management
- Cocktail preparation knowledge
- Vendor relationship management
- Customer feedback management
- Bar staff supervision
- POS system proficiency
References
- Aaron Buss, General Manager, Franklins Public House, 12306 S Harlem, Palos Heights, IL, 60463, (773)851-1063, aaronbuss49@gmail.com
- Courtney Dynes, Facility Manager, Impact Physical Therapy, 10401 S Cicero, Oak Lawn, IL, 60453, (708)581-4810, Oaklawn@impactphysicaltherapy.com
- John Reuter, Facility Manager, Impact Physical Therapy, 10401 S Cicero, Oak Lawn, IL, 60453, (708)581-4810, Oaklawn@impactphysicaltherapy.com
Memberships And Licenses
- Member of the APTA
- First Aid and CPR certified
Timeline
Manager
Franklins Public House
12.2017 - Current
Rehabilitation Aide
Impact Physical Therapy
08.2017 - 03.2020
Coach
Illinois Defenders Girls Basketball Club
03.2014 - Current
Rehabilitation Aide
Athletico Physical Therapy
01.2014 - 08.2017
Fox College
Major in Biochemistry -
Saint Xavier University