Aileen Hankemeier
Bradenton,FL
Summary
Results-oriented and highly organized Store Operations Manager, with over 16 years of experience leading retail operations to achieve profitability and operational excellence. Skilled in managing day-to-day store activities, optimizing inventory levels, ensuring superior customer service, and driving team performance. Proven ability to develop and implement effective store strategies, streamline processes, and manage budgets, while maintaining high standards of quality and compliance. Adept at team leadership, staff development, and problem-solving in a fast-paced, customer-focused environment.
Overview
8
8
years of professional experience
Work History
Store Operations Manager
Home Depot
Bradenton, Florida
05.2022 - Current
- Oversee daily operations of the store, including sales, customer service, inventory management, and staffing.
- Lead, train, and motivate a team of 260 associates, ensuring adherence to company policies and procedures.
- Drive sales by analyzing sales trends, and implementing strategies to increase revenue and profitability.
- Ensure exceptional customer experience by resolving issues, addressing complaints, and exceeding service expectations.
- Maintain store inventory by collaborating with the inventory control team to manage stock levels, and prevent shrinkage.
- Monitor compliance with safety protocols and regulations, ensuring a safe shopping environment for both customers and staff.
- Create weekly and monthly schedules to ensure adequate staffing, optimizing labor costs, and improving team efficiency.
- Develop and maintain relationships with vendors and suppliers to ensure timely delivery and quality of products.
- Analyze financial reports to assess performance, and implement corrective actions as necessary to achieve company goals.
Assistant Store Manager
Home Depot
Bradenton, Florida
12.2017 - 05.2022
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new team members on customer service best practices.
- Assisted in developing promotional displays to enhance product visibility.
- Collaborated with department managers to optimize sales strategies and performance.
- Resolved customer complaints efficiently, maintaining a positive shopping experience.
- Conducted regular staff meetings to communicate updates and reinforce company goals.
Education
High School Diploma -
Golden High School
Golden, CO03-1988
Skills
- Retail management
- Staff training and development
- Customer service excellence
- Inventory and stock control
- Budgeting and financial management
- Operations optimization
- Safety compliance
- Conflict resolution
- Visual merchandising
- Data analysis and reporting
- Vendor relationship management
Timeline
Store Operations Manager
Home Depot
05.2022 - Current
Assistant Store Manager
Home Depot
12.2017 - 05.2022
High School Diploma -
Golden High School