Aileen Kerins
Jacksonville,Florida
Summary
Professional with strong experience in managing front desk operations, scheduling, and customer service. Proven ability to support team collaboration and adapt to changing needs. Reliable in maintaining office efficiency and enhancing visitor experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Visitor Experience - Lead Gallery Host
Cummer Museum of Art and Gardens
2023 - Current
- Monitored gallery spaces, ensuring visitor safety and adherence to museum policies while maintaining a welcoming environment.
- Managed ticket and membership sales, ensuring accurate transactions and positive visitor experiences.
- Assisted in the organization of special events, such as lectures and workshops, promoting the museum''s educational mission.
Lead Hostess
River and Post
2020 - 2023
- Directed and motivated front-of-house staff to maintain service excellence.
- Implemented policies and procedures to improve guest satisfaction and workflow efficiency.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Assistant Manager
Smoothie King
2017 - 2020
- Trained, scheduled, and supervised staff to maintain performance standards.
- Oversaw inventory management, ordering supplies to meet demand and quality standards.
- Promoted products and upselling opportunities, consistently meeting sales goals.
Education
Associate in Arts -
Florida State College At Jacksonville
Jacksonville, FL01-2023
Skills
- Medical Terminology
- Computer Literacy
- MS Office
- POS Systems
- Customer Relations
- Communication
- Adaptability
- Multi-tasking
- Organization
- Collaboration
- Detail-Oriented
Certification
- Basic Life Support, American Red Cross - 2025
Relevant Coursework
- Medical Terminology
- Human Anatomy and Physiology I & II
Timeline
Visitor Experience - Lead Gallery Host
Cummer Museum of Art and Gardens
2023 - Current
Lead Hostess
River and Post
2020 - 2023
Assistant Manager
Smoothie King
2017 - 2020
Associate in Arts -
Florida State College At Jacksonville
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