Aileen Kongmalay
San Diego,CA
Summary
I am focused in pertaining high-level beauty standards as an Esthetician/Beautician. I am driven to learn new skills and beauty treatments. This will add value to each service that will enhance their complexion by formulating together their skin care routine that is suitable for them.
The end-goal is to provide a luxury experience and excellent customer service for each client. I feel as it is important to prioritize in building trust and relations with each client. I am a high high believer of having trustworthy relationships with clients as it is key to growing a successful business. In this industry, I am confident in working effectively unsupervised and independently. However, I also work well in a team environment whenever is necessary.
Overview
3
3
years of professional experience
Work History
Sales Associate
Forever 21
San Diego, CA
06.2014 - 04.2015
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine their needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assessed customer needs to provide assistance and information on product features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Reference Store
San Diego, CA
08.2012 - 04.2013
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Worked with fellow sales team members to achieve group targets.
- Developed promotional strategies to increase sales volume.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Education
Esthetician License - Master Aesthetician
Bellus Academy - National City
Chula Vista, CA02-2023
General Education - Fashion Design
San Diego Mesa College
San Diego, CA06-2012
Skills
- Business Development
- Customer Needs Assessment
- Positive and Professional
- Outgoing Personality
- Time Management
- Relationship Building
- Multi-Tasking Strength
- Exceptional Customer Service
Timeline
Sales Associate
Forever 21
06.2014 - 04.2015
Sales Associate
Reference Store
08.2012 - 04.2013
Esthetician License - Master Aesthetician
Bellus Academy - National City
General Education - Fashion Design
San Diego Mesa College