Aileen Orozco
Santa Paula,CA
Summary
Dynamic leader with a proven track record at Target, adept in Team Management and Effective Communication. Excelled in boosting sales through innovative strategies and fostering a collaborative team environment. Demonstrated expertise in Merchandise Flow and Customer Retention, enhancing store performance and client satisfaction. Skilled in transforming challenges into opportunities, achieving notable results.
Overview
8
8
years of professional experience
Work History
Merchandising Team Leader
American Eagle Outfitters, Inc
Thousand Oaks, CA
10.2024 - Current
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Enhanced store appearance, creating visually appealing product displays that attracted customers and increased foot traffic.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently to ensure satisfaction during their shopping experience.
- Participated in recruitment efforts by screening candidates, conducting interviews, and selecting top talent for open positions within the team.
- Developed creative solutions for merchandising challenges such as limited space or unique display requirements within the store layout.
- Cultivated a positive work environment, fostering open communication and collaboration among team members to achieve common goals.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Forecasted sales to management and collaborated to build effective sales team.
Specialty Sales Team Leader
Target - Pacific View Mall
Ventura, CA
08.2022 - Current
- Create and execute a daily and weekly workload to support business priorities and achieve sales goals.
- Manage multiple departments including: Men’s/Kid’s/Newborn Apparel, Electronics, and Baby General Merchandise.
- Execute closing procedures for the entire store as leader on duty including responsibilities such as perimeter checks, alarm checking, team safety, and overseeing 50+ team members.
- Monitor operational processes and execute sales strategies to increase store performance.
- Developed high-performing sales team of about 20+ through regular training sessions, skill development workshops, and performance evaluations.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Became a district trainer for onboarding Specialty Sales Leaders to successfully transition into their new role at their store and offered mentorship afterwards.
Visual Merchandiser
Target - Pacific View Mall
Ventura, CA
10.2021 - 08.2022
- Responsible for all store visuals including merchandising, signage, and lighting.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised team members in visual merchandising standards for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better guest satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Managed aesthetically pleasing and strategically placed displays throughout the entire store to showcase products and increase sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
Style Consultant
Target - Main Street
Ventura, CA
09.2019 - 10.2021
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Learned how to efficiently manage a team while in development for Visual Merchandising.
- Participated in a select team to support all other stores in the district in preparation for their yearly inventory.
Guest Service Advocate
Target - Main Street
Ventura, CA
09.2017 - 09.2019
- Improved customer satisfaction by promptly addressing inquiries and resolving issues to each unique situation.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Exceeded performance metrics consistently and received highest rating on every annual review by prioritizing tasks effectively and efficiently.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Education
High School Diploma -
Santa Paula High School
Santa Paula, CA06.2016
Skills
Key Carrier
Sales Planning & Presentations
Teamwork & Collaboration
Attention to Detail
Problem-solving Abilities
Excellent Communication
Adaptability & Flexibility
Business Management & Development
Languages
Spanish
Full Professional
English
Native or Bilingual
References
- Amy Bachmura, Executive Specialties Sales Team Leader (215) 313-5168
- Daisy Yepez, Former Specialty Sales Team Leader at Target (805) 814-5421
- Gilberto Granados, Former Service and Engagement Team Leader at Target (805) 815-5621
Timeline
Merchandising Team Leader
American Eagle Outfitters, Inc
10.2024 - Current
Specialty Sales Team Leader
Target - Pacific View Mall
08.2022 - Current
Visual Merchandiser
Target - Pacific View Mall
10.2021 - 08.2022
Style Consultant
Target - Main Street
09.2019 - 10.2021
Guest Service Advocate
Target - Main Street
09.2017 - 09.2019
High School Diploma -
Santa Paula High School