Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Aileen Minaya

Allentown,PA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

CSA (Customer Service Assistant)Customer Service Agent (CSA)Front Desk ClerkQA AnalystOrder Picker

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Allentown, PA, US
Open to relocation: Yes

Salary Range

$65000/yr - $200000/yr

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

10
10
years of professional experience

Work History

CSA (Customer Service Assistant)

Liferx.md, Inc.
New Jersey
01.2023 - Current
  • CSA answer customers question
  • Computer skills
  • Customer service rep
  • Health Care Center
  • Delivered exceptional customer support through phone, email, and chat channels.
  • Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
  • Documented interactions and maintained accurate records in CRM systems.
  • Managed escalated customer concerns while maintaining professionalism and empathy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Analyzed system requirements and specifications to evaluate software functionality and performance.
  • Mentored junior analysts in best practices for software analysis and project execution methodologies.

Customer Service Agent (CSA)

Pratt Industries
Macungie, PA
11.2021 - 01.2023
  • Receive Inbounds & Ship Outbound , customer service at front desk .
  • Assist truck drivers.
  • Translate when needed.
  • Managed order processing and tracking, ensuring timely delivery of products.
  • Collaborated with cross-functional teams to streamline workflows and enhance efficiency.
  • Implemented strategies to resolve escalated issues, improving overall service quality.
  • Addressed customer account discrepancies and concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Coordinated room assignments and maintained accurate reservation records.
  • Utilized property management software to streamline booking processes and track occupancy rates.
  • Managed appointment bookings using scheduling software, enhancing customer satisfaction and reducing wait times.

Front Desk Clerk

Kane Logistics
Allentown, PA
07.2021 - 11.2021
  • Receiving Clerk , Material Handler , Receiver
  • Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
  • Received, inspected, and stored incoming inventory according to established procedures.
  • Collaborated with team members to optimize workflow and reduce handling times.
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

QA Analyst

Walmart distribution center
Bethlehem, PA
06.2020 - 03.2021
  • Stocker , QA analysts, Damages , receiver
  • Monitored inventory levels, restocking shelves to ensure product availability and reduce stockouts.
  • Collaborated with team members to optimize shelf layouts, maximizing space utilization and visibility.
  • Assisted in receiving and unpacking shipments, ensuring accuracy of deliveries against invoices.
  • Conducted thorough testing of software applications to ensure functionality and compliance with specifications.
  • Mentored junior QA staff, providing guidance on best practices and effective testing methodologies.
  • Analyzed defect trends to inform strategic decisions for product enhancements and future releases.
  • Evaluated property damage to determine compensation amounts based on industry standards.

Order Picker

Zulily
Bethlehem, PA
08.2019 - 10.2019
  • Order Picker
  • Operated barcode scanners to accurately pick and process customer orders.
  • Collaborated with team members to optimize order picking efficiency and workflow.
  • Maintained organized inventory storage to facilitate quick retrieval of products.
  • Inspected merchandise for quality assurance before packing for shipment.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.

Supervisor

Dorney Park & Wildwater Kingdom
Allentown, PA
05.2016 - 07.2019
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Led team meetings to communicate goals, updates, and performance expectations clearly.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Developed and implemented strategies to enhance guest experience and satisfaction.
  • Coordinated staffing schedules to optimize workforce efficiency during peak periods.
  • Monitored inventory levels, reducing waste through effective stock management practices.

Brand Representative

Abercrombie & Fitch
Allentown, PA
12.2017 - 03.2019
  • helped our customers enroll to our reward program.
  • Developed strong customer relationships to enhance brand loyalty and retention.
  • Trained new team members on product knowledge and customer service best practices.
  • Analyzed customer feedback to identify trends and improve service quality.
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.

Education

High school diploma - High school or equivalent

William Allen High School
Allentown, PA
03-2020

Skills

  • Computer skills
  • Customer complaint resolution
  • Refunds and exchanges
  • Sales closing
  • Clerical support
  • Account management
  • Multi-line phone systems
  • [Software] CRM system proficiency
  • Warehouse experience
  • Materials handling
  • Quality assurance
  • Pallet jack
  • Customer support
  • Team collaboration

Languages

Spanish
Full Professional
English
Full Professional

Timeline

CSA (Customer Service Assistant)

Liferx.md, Inc.
01.2023 - Current

Customer Service Agent (CSA)

Pratt Industries
11.2021 - 01.2023

Front Desk Clerk

Kane Logistics
07.2021 - 11.2021

QA Analyst

Walmart distribution center
06.2020 - 03.2021

Order Picker

Zulily
08.2019 - 10.2019

Brand Representative

Abercrombie & Fitch
12.2017 - 03.2019

Supervisor

Dorney Park & Wildwater Kingdom
05.2016 - 07.2019

High school diploma - High school or equivalent

William Allen High School