Aileen Rivera
Palmetto,FL
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
31
31
years of professional experience
Work History
Senior Account Manager
Elsevier
05.2005 - Current
- Provide integrated sales solutions to Pharma and Med/Device companies in various medical specialties.
- Mentor classified sales reps to develop skills and increase company revenue.
- Provide extensive support in sales, technical and business areas to Tier1 Society portfolio.
- Work with customers to develop strategic business and account plans.
- Deliver sales presentations and pitches to clients, upper management and training demonstrations for sales team.
- Cultivate productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Collaborate with Marketing/Finance/Operations managers to determine company goals and translate goals to individual client needs.
- Maintain/Grow my Sales Target Portfolio and provide adequate reporting to management/publishers/society contacts.
- Traveled to various medical conferences to meet with customers both for maintenance and projecting.
- Provide customer service.
Recruitment/Classified Sales Representative
Elsevier
05.2003 - 05.2005
- Solicited sales for over 40 medical journals, data entry and managed billing for recruitment/classified customers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Traveled to various medical conferences to meet with customers both for maintenance and projecting.
- Provided customer service.
Reprint Sales Representative
Elsevier
06.1992 - 11.2001
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Recruitment Sales Representative/Traffic Coordinator
Pharmaceutical Media, Inc.
06.1992 - 11.2001
- Solicited recruitment/classified sales for various Publishers
- Provided monthly sales reports.
- Trafficked all creative materials.
- Designed layout of classified section.
- Proofread copy bluelines before going to print.
- Managed billing for recruitment/classified sales.
Education
Bachelor of Arts - Management Information Systems
Pace University
Pleasantville, NY06.1989
Skills
- Time Management
- Invoicing
- Researching Sales Leads
- Territory Management
- Sales Solutions
- Supporting International Sales Teams
- Customer Relations
- Forecasting Ability
- Managing Multiple Tasks
- Inventory Understanding
- Team Member Motivation
- Expense Control
Accomplishments
Willie Mays "Say Hey" Full Scholarship - Women's Softball
Timeline
Senior Account Manager
Elsevier
05.2005 - Current
Recruitment/Classified Sales Representative
Elsevier
05.2003 - 05.2005
Reprint Sales Representative
Elsevier
06.1992 - 11.2001
Recruitment Sales Representative/Traffic Coordinator
Pharmaceutical Media, Inc.
06.1992 - 11.2001
Bachelor of Arts - Management Information Systems
Pace University