CRM
Hi, I’m
Kiel Rohrbacher
Account Manager
Castalia,OH
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
16
years of professional experience
1
Language
Work History
The 5th Ingredient
Senior Account Manager
11.2021 - Current
Job overview
- Drive new business growth by employing a multi-channel prospecting approach, utilizing Zoom, phone and in-person interactions, while also crafting unique value propositions for distinct customer profiles
- Achieved $750,000 in Annual Recurring Revenue (for $3 Million ARR organization) through effective sales and account management strategies, contributing to company growth and profitability
- Spearheaded and facilitated comprehensive training programs for new account executives, ensuring rapid onboarding and development of a high-preforming sales team
- Developed and implemented standardized operating procedures (SOPs) to enhance workflow efficiency, quality control and compliance, resulting in streamlined processes and improved team performance
- Managed and facilitated the seamless onboarding experience for new customers, ensuring a smooth transition from sales to successful product adoption, resulting in increased customer satisfaction and retention.
T-Mobile for Business
Account Executive
12.2020 - 10.2021
Job overview
- Proactive and results-driven Account Executive specializing in small and medium-sized business sales, consistently exceeding targets by building strong client relationships and delivering tailored solutions to drive revenue growth
- Generated leads and referrals through proactive prospecting, cold calling, and networking, applying solution-based selling techniques to effectively convey the value of T-Mobile services, driving customer acquisition and satisfaction
- Utilized creative sales techniques to craft and present compelling proposals and sales solutions, effectively addressing customer needs and preferences, resulting in increased sales
- Proficiently managed a dynamic sales funnel and generated comprehensive reports for sales activity and forecasting, providing critical insights to support data-driven decision-making and optimize sales strategies.
Twin Oast Brewing
Front of House Manager
01.2020 - 08.2020
Job overview
- I orchestrated seamless dining experiences, elevated customer satisfaction through innovative service strategies, cultivating a high-performing tea, and infused an atmosphere of excellence and warmth into every guest interaction
- Contributed to a remarkable 20% increase in establishment profitability
- Managed taproom operations, overseeing staffing, purchasing, and customer service to ensure efficient and exceptional customer experiences.
CleanCare Linen
Operations Manager
02.2019 - 01.2020
Job overview
- Oversaw end-to-end logistics and production processes, ensuring supply chain management, quality control, and on-time delivery to meet customer demands
- Coordinated day-to-day operations of the Cleveland depot, ensuring efficient and smooth logistics management
- Facilitated the development of customer service programs aimed at boosting customer renewal rates
- Provided leadership and direction by overseeing District Managers, sales staff, and drivers.
Southern Glazer’s Wine & Spirits
Key Account Manager
02.2018 - 02.2019
Job overview
- Adept at nurturing and expanding client relationships, optimizing account performance, and driving revenue growth through strategic account management and tailored solutions
- Cultivated new partnerships and actively contributed to menu development for customers
- Managed product and business development budgets
- Significantly expanded Bacardi’s portfolio footprint within the Cincinnati/Dayton region.
Bar 145/Reset
Corporate Trainer
12.2012 - 02.2018
Job overview
- Proficient in assessing training needs, creating engaging curriculum, and facilitating dynamic learning experiences, resulting in improved performance, employee satisfaction, and business growth
- Accountable for overall operational efficiency with a specific focus on enhancing inventory management, purchasing, scheduling, budgeting, and resolving customer service issues
- Effectively coordinated corporate social media accounts across multiple platforms for various locations
- Successfully managed the onboarding of new staff at multiple Midwest locations, ensuring a seamless transition and effective integration into the organization.
Mobile Mini
Branch Manager
09.2008 - 07.2012
Job overview
- Achieved exceptional results in sales training and coaching, consistently surpassing quotas, and optimizing operational efficiencies
- Elevated branch NPS scores from the company’s bottom third to a top-5 ranking, showcasing remarkable transformation in customer satisfaction
- Drove a consistent annual sales growth of 10%, demonstrating a sustained increase in revenue performance
- Managed daily branch operations, including logistics, to ensure smooth and efficient functioning.
Education
Oberlin CollegeOberlin, OH
Bachelor of Arts from Chemistry
Skills
- Sales and Negotiation
- Customer Relationship Management
- Time Management
- CRM (Hubspot and Salesforce)
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
- Organizational Skills
- Organization and Time Management
- Problem Resolution
- Active Listening
- Multitasking
- Lead generation techniques
Websites
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPaid time off401k matchCompany CultureWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveSoftware
Microsoft Office
Google Suite
Timeline
Senior Account Manager
The 5th Ingredient
11.2021 - Current
Account Executive
T-Mobile for Business
12.2020 - 10.2021
Front of House Manager
Twin Oast Brewing
01.2020 - 08.2020
Operations Manager
CleanCare Linen
02.2019 - 01.2020
Key Account Manager
Southern Glazer’s Wine & Spirits
02.2018 - 02.2019
Corporate Trainer
Bar 145/Reset
12.2012 - 02.2018
Branch Manager
Mobile Mini
09.2008 - 07.2012
Oberlin College
Bachelor of Arts from Chemistry
Similar Profiles
Dev RatraDev Ratra
Research and Development Associate at Secret IngredientResearch and Development Associate at Secret Ingredient
Amber Louise HartAmber Louise Hart
Retail Sales Worker at The Essential IngredientRetail Sales Worker at The Essential Ingredient
ANDREW LANCASTERANDREW LANCASTER
Warehouse Forklift Operator at The Essential IngredientWarehouse Forklift Operator at The Essential Ingredient
Darrell Gene WeaverDarrell Gene Weaver
Operations Manager at MetalTek International, Inc.Operations Manager at MetalTek International, Inc.
Grover Lewis IIIGrover Lewis III
Floor Installer at Emerald Finishing GroupFloor Installer at Emerald Finishing Group