MORGAN RYDER
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to improve team performance and strengthen client relationships.
Overview
14
14
years of professional experience
Work History
Senior Account Manager
USAA
02.2024 - Current
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed escalated customer complaints, identified root causes of problems, and developed solutions for resolution.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Service and Retention Manager
Wiglesworth-Rindom Insurance
Stuart
06.2018 - 11.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Onboarded, trained and mentored new team members to facilitate uniform standard of performance.
- Monitored new employee progress and provided feedback to improve onboarding effectiveness.
Senior Sales Agent
Wiglesworth-Rindom Insurance
Stuart
06.2018 - 11.2023
- Generated new business through referral relationships, client portfolio reviews, and crossline coverage
- Maintained high conversion rate on consistent basis by engaging with customers, responding quickly to concerns and alleviating issues.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Maintained accurate records of all sales activities in the company's CRM system.
Service and Retention Agent
GEICO
Virginia Beach
09.2015 - 09.2016
- Educated policyholders on coverage options and state requirements, building trust while enhancing client understanding of insurance products
- Consistently cross-sold and referred coverages and products, increasing retention and strengthening customer portfolios
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Internet Sales Manager
Hall Automotive
Virginia Beach
08.2012 - 09.2013
- Oversaw digital marketing strategies and online inventory listings, boosting website traffic and online engagement
- Collaborated with finance and service departments to ensure a seamless purchase experience for online buyers
- Oversaw customer inquiries, ensuring prompt responses and satisfaction resolution.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
General Lines P&C Insurance License -
Trusted Risk Advisor Certification -
PIA
Coursework towards Business Management -
Oklahoma State University
Skills
- Team Leadership
- Training & Development
- Coaching & Performance Improvement
- Client Relationship Management
- Conflict Resolution
- Sales Negotiation
- Risk Assessment & Coverage Analysis
- Salesforce CRM
Education And Licensing
- General Lines P&C Insurance License, All U.S States, 01/01/15, Present
- Trusted Risk Advisor Certification, PIA, 01/01/23, Present
- Coursework towards Business Management, Oklahoma State University, 01/01/09, 01/01/11
Timeline
Senior Account Manager
USAA
02.2024 - Current
Service and Retention Manager
Wiglesworth-Rindom Insurance
06.2018 - 11.2023
Senior Sales Agent
Wiglesworth-Rindom Insurance
06.2018 - 11.2023
Service and Retention Agent
GEICO
09.2015 - 09.2016
Internet Sales Manager
Hall Automotive
08.2012 - 09.2013
General Lines P&C Insurance License -
Trusted Risk Advisor Certification -
PIA
Coursework towards Business Management -
Oklahoma State University