Stephen Keenan

• Oversee multiple client accounts and manage BPO agents to ensure successful hiring outcomes.
• Proactively address hiring challenges businesses across the country face daily.
• Develop and maintain SOPs to streamline workflows and ensure 100% accuracy.
• Optimize budget utilization and adapt to the fast-paced hiring landscape.

• Resolved complex customer issues in a timely manner while maintaining strong client relationships.
• Led multiple client accounts and oversaw BPO agents to maintain hiring quality.
• Developed and maintained Standard Operating Procedures ensuring 100% workflow accuracy.
• Improved hiring funnels to increase successful placements

• Cultivated strong client relationships, enhancing customer satisfaction and retention rates.

• Founded and operate a business focused on sports cards, live breaks, memorabilia, and collector culture.
• Host regular live break events across multiple platforms, building an engaged hobby community.
• Built a Whatnot community of 3,500+ followers and completed more than 7,400 sales.
• Source, curate, and sell high-demand cards both online and in-person.
• Develop partnerships with vendors and collectors to grow the brand.
• Valuation & grading knowledge (PSA, BGS, SGC).
• Familiarity with major sales/trade platforms.

• Successfully managed projects with tight deadlines and limited resources.
• Coordinated team schedules ensuring tasks were completed on time and within
budget.
• Collaborated with cross-functional teams to achieve project goals.
• Documented requirements, processes, and procedures.
• Managed project budgets and controlled expenditures.
• Led meetings to define project milestones and brainstorm solutions.
• Analyzed past project data to improve performance.
• Built strong vendor relationships and negotiated favorable contracts.
• Interviewed and evaluated potential new employees.

• Generated and managed purchase orders, invoices, and payment reports.
• Evaluated supplier bids and selected cost-effective vendor solutions.
• Negotiated pricing and maintained strong supplier relationships.
• Conducted market and pricing research to inform procurement strategy.
• Maintained accurate purchasing and inventory records.
• Managed procurement budgets to improve cost control and profitability.