AILEEN ROBLES
ORANGE
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
7
7
years of professional experience
Work History
ASSISTANT MANAGER
Build a bear
Paramus
05.2024 - Current
- Manage employee scheduling and daily store operations in a fast-paced retail environment• Coordinate floor sets and visual merchandising to maintain store presentation standards• Assist with payroll processing and administrative responsibilities• Organize shipments, deliveries, and backroom inventory to improve workflow efficiency• Support team performance and customer service goals
- Trained new staff on customer service standards and product knowledge to improve service quality.
- Managed inventory levels and ensured stock availability.
- Coordinated promotional events to increase customer participation and drive sales.
- Handled customer inquiries and resolved issues efficiently.
- Supported management in implementing store policies and procedures.
- Facilitated regular staff meetings to align team objectives and track progress toward goals.
- Developed visual merchandising strategies to enhance product displays.
- Supervised daily operations including scheduling shifts, assigning duties.
SPECIALTY SALES ASSOCIATE
Whole Food Market
West Orange
10.2021 - 08.2022
- Organized cheese displays to enhance customer shopping experience
- Executed tasks efficiently to meet deadlines
- Conferred with customers to identify needs and recommend tailored solutions
BARISTA/CUSTOMER RELATIONS SPECIALIST
Dunkin Donuts
Orange
10.2020 - 11.2021
- Thrived in fast-paced, high-intensity environment to meet customer demands
- Ensured customer satisfaction by maintaining order on the floor
- Facilitated training sessions for new staff to enhance their skills and knowledge in customer service.
SERVER
Turtleback Zoo
West Orange
04.2019 - 06.2021
- Restocked supplies, ice, trays, and delivery bags during slow periods to maintain operational readiness
- Built strong relationships with regular customers to enhance customer loyalty
- Arranged and prepared tables to create welcoming dining experiences for customers
- Conducted training sessions for new staff to ensure understanding of company procedures.
CUSTOMER EXPERIENCE SPECIALIST
Kmart
West Orange
12.2019 - 02.2020
- Facilitated financial transactions while addressing customer inquiries
- Ensured cleanliness of workspace by organizing and sanitizing equipment and surfaces daily.
- Assisted customers with inquiries and product selections promptly.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to enhance overall store presentation and organization.
SALES ASSOCIATE
Five Below
East Hanover
12.2018 - 04.2019
- Accurately processed POS transactions
- Solved customer challenges by offering relevant products and services
- Assisted in daily operations management, ensuring seamless customer experiences and supporting team efficiency.
- Implemented training programs for staff, increasing product knowledge and enhancing customer engagement.
- Monitored sales trends to optimize inventory management and reduce stock discrepancies.
- Implemented training programs for staff to enhance product knowledge and improve customer engagement.
- Supported a collaborative environment, enhancing team spirit and driving engagement among staff members.
- Maintained accurate financial records and executed reconciliations, ensuring compliance with corporate standards.
- Organized racks and shelves to maintain store visual appeal
Education
HIGH SCHOOL DIPLOMA -
West Orange High School
West Orange, NJASSOCIATE -
Essex County College
NewarkSkills
- Sales Management
- Customer Service
- Store Layout Planning
- Budget Management
- Inventory management
- Project Coordination
- Staff scheduling
- Leadership (Expert)
- Teamwork (Expert)
- Multitasking
- Time Management
- Employee Training
- Problem Solving
- Microsoft Office
- Graphic Design
- Organization
- Communication
- Contract management
Hobbies and Interests
- Food Drive Worker
- Volunteer Driver for Religious Congregation
- Youth Pastor
Languages
Spanish, Native
Timeline
ASSISTANT MANAGER
Build a bear
05.2024 - Current
SPECIALTY SALES ASSOCIATE
Whole Food Market
10.2021 - 08.2022
BARISTA/CUSTOMER RELATIONS SPECIALIST
Dunkin Donuts
10.2020 - 11.2021
CUSTOMER EXPERIENCE SPECIALIST
Kmart
12.2019 - 02.2020
SERVER
Turtleback Zoo
04.2019 - 06.2021
SALES ASSOCIATE
Five Below
12.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
West Orange High School
ASSOCIATE -
Essex County College