Aileen Serna
Idaho Falls,ID
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Receptionist
BMW Of Idaho Falls
10.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Teller
Westmark Credit Union
10.2018 - 06.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
Lead Vault Teller
Bank Of Commerce Head Office
07.2017 - 08.2019
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
Education
High School Diploma -
Hillcrest High School
Idaho Falls, ID05.2017
Skills
- Document Control
- Organization Skills
- Visitor Check-In
- Customer Service
- Time Management
- Prioritization
- Reception Desk Management
- Bank Deposits
- Critical Thinking
- Office Supply Inventory Control
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
BMW Of Idaho Falls
10.2020 - Current
Teller
Westmark Credit Union
10.2018 - 06.2020
Lead Vault Teller
Bank Of Commerce Head Office
07.2017 - 08.2019
High School Diploma -
Hillcrest High School