AILEEN TENA
Senior Sales Associate
Summary
Motivated and dependable professional with a strong work ethic and a commitment to excellence. Known for being adaptable, quick to learn new skills, and effective in both independent and team-based environments. Brings strong communication, organizational, and problem-solving abilities to every role. Passionate about delivering quality work and consistently contributing to workplace success.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Barista
The Alley Boba
06.2024 - 10.2024
- Maintain cleanliness and organization of the work area, including drink stations and dining areas
- Restock supplies and ingredients throughout the shift to ensure smooth operation's
- Handle cash, card, and mobile payments
- Resolve customer concerns quickly and professionally
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
Customer Service Representative
TJ Max Distribution Center
01.2024 - 05.2024
- Greet customers with a friendly and welcoming attitude to create a positive shopping experience
- Assist customers with locating merchandise, answering questions and making product recommendations
- Operate cash register efficiently, handling cash, credit, and returns with accuracy and professionalism
- Follow loss prevention and security procedures to reduce shrink and protect store assets
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Cherokee Trail High School
01.2021 - 01/2025
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Complaint resolution
Time management
Certification
Basic Life Support (CPR and AED), 05/01/2025
Timeline
Barista
The Alley Boba
06.2024 - 10.2024
Customer Service Representative
TJ Max Distribution Center
01.2024 - 05.2024
High School Diploma -
Cherokee Trail High School
01.2021 - 01/2025
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