Ailena Reynolds-Diaz
Palmyra,NY
Summary
Energetic Crew Member offers outstanding customer service skills, food safety, and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. A highly efficient crew member who is well established in fast-paced and challenging environments. Eager to learn and apply new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
Sharell Ventures McDonalds
Fairport, NY
03.2021 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Cashier
Wegmans Supermarket
Canandaigua, NY
03.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Palmyra Central
Bachelor of Science - Criminal Justice
Robert Morris University
Coraopolis, PA04.2026
Skills
- Heavy Lifting
- Food Production Processes
- Customer Relations
- Serving and Bussing
- Drive-Thru Operation
- Teamwork and Collaboration
- Inventory Counts
- Workstation Setup and Breakdown
- Employee Training and Supervision
- Production Line Work
- Taking Orders
- Daily Food Preparation
- Managing Orders and Deliveries
- Stocking and Replenishing
- Cash Drawer Operations
- Cleaning and Sanitizing
- Clear Communication
cooking, baking, running, hiking, biking, swimming, painting, hanging out friends
I love cooking and baking, and just experimenting with different foods. I also love staying active and being around my friends
Timeline
Crew Member
Sharell Ventures McDonalds
03.2021 - Current
Cashier
Wegmans Supermarket
03.2021 - 08.2021
Palmyra Central
Bachelor of Science - Criminal Justice
Robert Morris University
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