Rozell May Constantino
American Canyon
Summary
Dependable professional with extensive experience in fast-paced customer service environments. Proven track record of supporting team objectives through effective communication and collaboration. Strong creative skills enhance problem-solving capabilities and improve customer experiences. Seeking to enter rehabilitative health, particularly in physical therapy, while expanding my professional network.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe’s
Napa
11.2022 - Current
- Anticipated customer needs to deliver exceptional service with a positive attitude.
- Trained new crew members on store policies and customer service standards.
- Executed cash register operations, handling POS, cash, check, and gift card transactions efficiently.
Production Line Associate
Panera Bread
Davis
03.2022 - 11.2022
- Prepared and served food and beverages to customers at the counter.
- Collaborated with team members to streamline workflow efficiency.
- Made sandwiches, poured coffee, and served soup with attention to quality.
Lead Barista
Quickly
Vallejo
09.2019 - 09.2022
- Assisted over 60 customers daily, adapting strategies to meet diverse needs efficiently.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Trained more than 10 team members on effective order documentation to prevent service issues.
Registered Behavior Technician
ACES ABA
Fairfield
03.2021 - 09.2021
- Explained treatment processes to patients’ family members, addressing inquiries and fostering relationships.
- Implemented individualized behavior intervention plans for diverse clients.
- Demonstrated comprehensive understanding of Autism Spectrum Disorder and effective treatment strategies.
Cashier Team Lead
Hilo Hawaiian Barbeque
American Canyon
11.2018 - 08.2019
- Maintained storefront cleanliness and presentation by promptly clearing clutter and restocking food items and utensils.
- Managed cash register operations, ensuring accuracy in cash handling.
- Provided quick and comprehensive support to ensure satisfaction of over 60 customers.
Education
Bachelor of Arts - Psychology
University of California, Davis
Davis, CA06-2024
Some College (No Degree) - Psychology
Solano Community College
Fairfield, CASome College (No Degree) - Psychology
Contra Costa College
San Pablo, CAHigh School Diploma -
American Canyon High School
American Canyon, CA06-2018
Skills
- Telephone etiquette
- Heavy lifting
- Effective communication
- Telephone etiquette
- Heavy lifting
- Effective communication
Affiliations
- Avid rock climber, runner, and tennis player.
- Strong passion for fitness, nutrition, and health.
- Board Member of FilAm’s Mga Kapatid at UC Davis (May 2022 - November 2022)
- College Tennis Player at Solano Community College (August 2019 - May 2020)
References
References available upon request.
Timeline
Crew Member
Trader Joe’s
11.2022 - Current
Production Line Associate
Panera Bread
03.2022 - 11.2022
Registered Behavior Technician
ACES ABA
03.2021 - 09.2021
Lead Barista
Quickly
09.2019 - 09.2022
Cashier Team Lead
Hilo Hawaiian Barbeque
11.2018 - 08.2019
Bachelor of Arts - Psychology
University of California, Davis
Some College (No Degree) - Psychology
Solano Community College
Some College (No Degree) - Psychology
Contra Costa College
High School Diploma -
American Canyon High School
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