Ailissia Bell
Cleveland
Summary
Detail-oriented and dependable professional seeking a Pharmacy Technician Apprentice position. Brings strong customer service, healthcare exposure, Documentation accuracy, and experience working in fast-paced, regulated environments. Motivated to complete pharmacy technician training and support safe, accurate medication processing while providing excellent patient care.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
True North Shell
Mentor
10.2025 - Current
- Accurately handled cash transactions and processed payments while maintaining attention to detail
- Stocked and organized inventory, ensuring product availability and adherence to store standards
- Maintained a clean, safe, and well-organized environment by following company procedures and safety guidelines
Cashier
Cuyahoga County
Cleveland
12.2024 - 04.2025
- Processed customer tax payments accurately
- Handled confidential customer information
- Provided professional, courteous service
Cashier
Morrison
Cleveland
05.2024 - 12.2024
- Assisted customers with purchases in a fast-paced environment
- Maintained accuracy with cash handling and POS systems
Warehouse Associate
Amazon
Euclid
06.2016 - 04.2022
- Picked, stowed, and sorted products with high accuracy
- Followed strict procedures and productivity standards
- Supported inventory accuracy and order fulfillment
Customer Service Rep
TTI Floor Care
Glenwillow
07.2014 - 02.2016
- Handled high-volume inbound calls
- Placed customer orders and resolved product issues
- Documented interactions accurately in company systems
Customer Service Rep
Everstaff Employment Agency
Independence
02.2014 - 07.2014
- Assisted customers with orders and troubleshooting
- Maintained accurate records and customer data
Behavioral Observer
MetroHealth Medical Center
Cleveland
04.2012 - 09.2013
- Monitored patient behavior to ensure safety and compliance with care plans
- Documented patient activity every 15 minutes with high accuracy
- Used Epic electronic medical records system for documentation
- Maintained patient confidentiality and followed healthcare protocols
- Communicated observations clearly with nursing and clinical staff
Education
High school diploma - Cleveland, OH
John F. Kennedy High School
Cleveland, OH06.2011
Skills
- Pharmacy Technician Apprentice/ Trainee Support
- HIPAA Awareness & Patient Confidentiality
- Electronic Medical Records (Epic)
- Accurate Data Entry & Documentation
- Customer & Patient Service
- Cash Handling & Point-of-Sale (POS)
- Inventory Handling & Order Processing
- Attention to Detail & Compliance
- Team Collaboration
- Time Management & Multitasking
Other Experience
- Strong interest in pharmacy and healthcare
- Willing to complete Pharmacy Technician training and certification
- Reliable, punctual, and detail-focused
- Excellent verbal communication
- Mentoring and teamwork experience
References
References are available on request.
Timeline
Customer Service Representative
True North Shell
10.2025 - Current
Cashier
Cuyahoga County
12.2024 - 04.2025
Cashier
Morrison
05.2024 - 12.2024
Warehouse Associate
Amazon
06.2016 - 04.2022
Customer Service Rep
TTI Floor Care
07.2014 - 02.2016
Customer Service Rep
Everstaff Employment Agency
02.2014 - 07.2014
Behavioral Observer
MetroHealth Medical Center
04.2012 - 09.2013
High school diploma - Cleveland, OH
John F. Kennedy High School