Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ailyn Martinez

Garfield,NJ

Summary

Highly motivated and results-oriented professional with a proven track record in supporting fast-paced operational environments. Adept at prioritizing tasks, meeting deadlines, and exceeding expectations. Possesses exceptional bilingual communication skills (English and Spanish) to effectively collaborate with diverse teams and stakeholders. Demonstrates strong attention to detail, problem-solving abilities, and a proactive approach to identifying and resolving challenges. Thrives in both independent and team-oriented settings, consistently delivering high-quality work. Committed to continuous learning and professional development.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
09.2023 - 07.2024
  • Facilitate a smooth and seamless movement of customer belongings.
  • Handled phone calls and saw all through to a timely completion.
  • Provided frequent delivery updates and measurements to customers.
  • Acted as a trusted point of contact for customer questions and queries.
  • Rectified complex issues to maintain a positive customer experience.
  • Updated account information to maintain customer records.
  • Monitored and ensured all vehicles remained safe and for external use.

Education

Bachelor of Arts - Criminology

John Jay College of Criminal Justice of The City University of New York
New York, NY
08.2028

High School Diploma -

Garfield High School
Garfield, NJ
06.2024

Skills

  • Consultative Sales
  • Paperwork Processing
  • Data Collection
  • Complaint resolution
  • Delivery Scheduling
  • Problem Resolution
  • Multitasking
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft word
  • Microsoft Outlook
  • Customer Service Excellence
  • Time Manangement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Uhaul Moving And Storage
09.2023 - 07.2024

Bachelor of Arts - Criminology

John Jay College of Criminal Justice of The City University of New York

High School Diploma -

Garfield High School
Ailyn Martinez