Ailyne Garcia Hernandez
Norcross,GA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient access representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Northside Hospital Forsyth
Cumming, GA
01.2024 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Verified demographics and insurance information to register patients in computer system.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Collaborated with other departments to ensure quality customer service was delivered.
Concrete Stamp Crew Leader
Concrete Professionals
Gainesville, GA
11.2019 - Current
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Established and maintained professional working relationships with employees.
- Supervised project contributions to meet organizational deadlines and expectations.
- Worked productively as lead or helping team member to drive customer satisfaction.
Education
Associate of Science - Health Sciences
Georgia State University
Dunwoody, GA12-2020
High School Diploma -
Norcross High School
Norcross, GA05-2017
Skills
- Insurance Verification
- HIPAA Compliance
- Problem-Solving
- Registration and Admissions
- Multitasking and Organization
- Customer Service
- Registration management
- Relationship Building
- Team Leadership
- Information Collection
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
- James Buckland (678)-327-7025 Owner of Concrete Professionals
- Aaron Dominguez (678)-557-6153 Project Coordinator of Concrete Professionals
Timeline
Patient Access Representative
Northside Hospital Forsyth
01.2024 - Current
Concrete Stamp Crew Leader
Concrete Professionals
11.2019 - Current
Associate of Science - Health Sciences
Georgia State University
High School Diploma -
Norcross High School