Ailys Alonso
Hialeah,FL
Summary
Experienced in customer service and behavioral support, as well as additional experience in air cargo operations, client communication, accurate data documentation, and collaboration with families and clinical teams. Also proficient in preparing export documentation and coordinating time-sensitive cargo logistics. Known for staying organized, adaptable, and professional in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Export Document Agent
LAN CARGO
Hialeah
03.2025 - Current
- Prepared, verified, and processed airway bills (AWBs) and other shipment documentation in compliance with IATA and U.S. Customs regulations.
- Coordinated with warehouse and ramp teams to ensure timely cargo acceptance, buildup, and flight departures.
- Ensured all dangerous goods, perishable, and special cargo followed proper handling and labeling procedures.
- Collaborated with night-shift teams to maintain smooth 24/7 cargo operations under tight deadlines.
RBT
Behavior Analysis, Inc.
10.2022 - 09.2024
- Provided Applied Behavior Analysis intervention to children with Autism Spectrum Disorder and/or related disorders.
- Collected, recorded, and graphed data on client behavior and skill acquisition using digital data systems (e.g., CentralReach, Excel, etc.).
- Maintained accurate session notes and ensured compliance with HIPAA and BACB ethical standards.
- Supported clients in achieving individualized treatment goals while fostering independence and positive behavior change.
- Committed to maintaining professionalism and composure under pressure or in conflict situations.
Retail Associate
Navarro Discount Pharmacy
02.2021 - 01.2023
- Committed to maintaining a welcoming and organized environment, ensuring a smooth customer flow and positive brand experience.
- Customer service desk (lottery, phone calls, returns, & complaints).
- Demonstrated ability to collaborate with team members to meet store targets and deliver exceptional service.
Education
B.A. - Psychology, Applied Behavior Analyst
Florida International University
12-2027
High School Diploma -
City Of Hialeah Educational Academy
Skills
- Conflict resolution
- Customer service
- Organization
- Efficiency
- Working under pressure
- Time management
- Multitasking
- Cash handling
- Bilingual (English & Spanish)
- Documentation accuracy
Timeline
Export Document Agent
LAN CARGO
03.2025 - Current
RBT
Behavior Analysis, Inc.
10.2022 - 09.2024
Retail Associate
Navarro Discount Pharmacy
02.2021 - 01.2023
B.A. - Psychology, Applied Behavior Analyst
Florida International University
High School Diploma -
City Of Hialeah Educational Academy