Aiman Said

Windsor Locks

Summary

Experienced business owner and operations manager with over 20 years in transportation and retail management. Proven track record of leading teams, streamlining operations, and delivering high-quality customer service. Currently owns and operates a licensed NEMT and limousine company, with prior experience as a regional manager for Dunkin’ and a professional driver for Uber.Dynamic business leader with a proven track record at Dunkin' Donuts, excelling in customer relations and financial management. Successfully enhanced team performance and drove profitability through strategic planning and relationship building. Recognized for implementing cost reduction strategies that improved operational efficiency and fostered a culture of continuous improvement.

Overview

years of professional experience

Work History

Owner

A&M Limo LLC

02.2014 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Regional Manager

Dunkin' Donuts

04.2001 - 07.2011

Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.

Education

High School Diploma -

Salah Salem High School

Kafr El Dawar, Egypt

06-1988

Skills

Customer relations
Relationship building
Verbal and written communication
Business management
Marketing
Financial management
Staff hiring

Business development
Sales leadership
Contract management
Prioritizing and time management
Cost reduction
Budget development

Accomplishments

A&M Limo LLC – Owner & Operator

2014 – Present

Grew the business to serve clients across multiple counties and neighboring states
Maintained a 98%+ client satisfaction rate through reliable, on-time service
Built and managed a fleet of vehicles and a team of contracted drivers

Uber – Independent Driver

2012 – 2014

Completed over 3,000 rides with a 4.9+ star rating
Demonstrated strong knowledge of local routes and customer service etiquette
Maintained a perfect safety and driving record throughout all trips

Dunkin’ – Regional Manager

2001 – 2011

Supervised operations across 10+ store locations, improving efficiency and sales
Reduced employee turnover by implementing effective training and retention programs
Consistently exceeded monthly sales goals by 15–20%

Languages

English

Native or Bilingual

Arabic