Aimée D. Pfeifer
Hanahan,SC
Summary
Experienced and dedicated University Registrar with 21 years successfully thriving to ensure accuracy of records management and smooth administrative procedures while preserving the mission and the integrity of the institution. Collaborated and developed goals to align with the future of the university and positively supported the advancement of the university's strategic plan. Committed to providing exceptional levels of customer service to students, faculty, staff and campus constituents with a positive and encouraging attitude. Offering a wealth of experience in research and best practices, resolving discrepancies and managing institutional administration. Trusted leader and mentor who improved process efficiencies and customer service levels by implementing comprehensive training and management practices. Coordinated and executed projects effectively through strong communication, organizational, and relationship management skills. Embraced new challenges and demonstrated continuous improvement principles in work and professional development areas.
Experienced with managing complex student records and registration processes. Utilizes strong organizational and database management skills to ensure accuracy and compliance. Track record of effective communication and collaborative teamwork to meet institutional goals.
A dedicated academic professional with expertise in overseeing student registration and academic record management. Proficient in handling confidential information and ensuring compliance with institutional policies. Known for strong collaborative skills and delivering consistent, high-quality results.
Overview
22
22
years of professional experience
Work History
University Registrar
College of Charleston
Charleston, SC
06.2022 - Current
- Analyzed existing registration processes and implemented improvements to facilitate seamless student enrollment.
- Established comprehensive policies for the management of academic records, ensuring compliance with regulatory requirements.
- Facilitated interdepartmental projects aimed at improving the precision of data in student information systems.
- Delivered detailed instruction on recent regulatory changes, enhancing staff understanding of student registration protocols.
University Registrar
West Virginia University
Morgantown, West Virginia
08.2016 - 06.2022
Interim University Registrar
West Virginia University
Morgantown, West Virginia
08.2015 - 08.2016
- Responsible for supervision and management of all administrative and operational functions of the Office of the University Registrar, including but not limited to, NCAA Certification and Scheduling.
- Provides leadership to plan, organize and manage all activities related to student and academic services, including serving as the official authorized keeper of the university's student records.
- Ensures integrity, accuracy, and security of all academic records of current and former students; facilitates effective student registration and enrollment; assists and leads the block scheduling process for new student orientation; builds secure student data files and sets policy and procedure for their responsible use.
- Maintains up-to-date course schedules, catalogs, and final examination schedules; manages efficient use of classrooms; and supervises and maintains Banner and degree audit systems.
- Oversees the process of transfer articulations, reverse transfer initiatives and domestic and international articulation agreements.
- Counsels and advises students, faculty, and staff on academic matters; and interprets and enforces policies and regulations of the university and FERPA.
- Manages the Office of the University Registrar's operational and personnel budgets.
- Creates the university Academic Calendar.
- Works closely with Student Financial Services to streamline processes that cross over the two departments.
- Represents the office and the university on various academic and policy committees.
Senior Associate Registrar
West Virginia University
Morgantown, West Virginia
06.2014 - 08.2015
- Operated as principal deputy to the University Registrar by enhancing efficiency via improving policies, procedures and practices for all areas of the Office of the University Registrar.
- Lead and directed coordination of activities with two Associate Registrars to maintain consistent scheduling of projects, staffing and dissemination of information.
- Served as project manager for all new initiatives requiring coordination within the office.
- Maintained master calendar of activities required on cross-cutting projects within the office.
- Continued management and lead staff in daily operations of the Student Services unit while overseeing two Assistant Registrars and their fulfillment of duties.
- Directed and oversaw all aspects of student registration including regular communication with campus community about the registration process comprising of deadlines and relevant activities.
- Supervised and lead a team of three graduation analysts in all certification activities.
- Planned and executed graduation events to ensure timely and accurate processes occurred.
- Served on multiple committees representing the University Registrar and the Office of the University Registrar.
- Reviewed business practices to identify and recommend improved processes and work with staff to deploy new functionality.
- Functioned as the primary liaison with cross-divisional offices, including information technology systems.
Associate Registrar
West Virginia University
Morgantown, West Virginia
06.2010 - 06.2014
- Oversaw Student Services unit. Responsible for the maintenance of student records ensuring accuracy, integrity, and confidentiality of information, including the imaging system.
- Supervised two Assistant Registrars in the Student Services unit.
- Monitored policies and procedures relating to academic records to ensure compliance with institutional policy and any applicable laws or standards.
- Assisted with operational and personnel functions within Registration and Records as assigned; and provide high quality customer assistance.
- Oversaw registration, adds, drops, and withdrawals.
- Participated in new student orientation.
- Managed the issuing of student transcripts and other student information.
- Monitored grade changes, prior learning credit, credit by exam, and academic forgiveness.
- Attended meetings, conferences, and workshops to keep up to date on issues relating to registration, procedures and student records; attend college meetings and serve on college committees.
- Provided staff training and supervision, including overseeing staff scheduling and coverage of key areas such as the front service counter and phones.
- Supervised the coordination, evaluation and certification of all graduation applications.
- Collaborated with administrators, associate/assistant deans, faculty, IT, and advisors to facilitate and improve services to students including registration and records policy questions.
- Problem solved the research, analysis and resolution of student issues as they relate to student services.
- Assisted the Associate Registrar of Technology with development and maintenance of Banner.
Associate University Registrar
The University of Alabama
Tuscaloosa, Alabama
01.2008 - 06.2010
- Planned, organized, and directed operations and activities in the Academic Services area.
- Analyzed and developed operational policies, procedures, and systems for units within area of responsibility.
- Managed student information system (Banner), academic record keeping, transfer credit, workflow/articulation, commencement activities, core curriculum, final exam schedule, and academic calendar.
- Charged as Functional Lead in the implementation of DegreeWorks.
- Made adjustments to staffing configurations as needed and ensured that appropriate job priorities and goals were set.
- Ensured quality service monitoring was being done on a periodic basis and used information gained to implement changes for improvements.
- Acted as project leader for adjustments to existing and new systems and helped plan major systems developments.
- Met with students, office representatives, officials from other university offices, general public, as well as computer systems personnel, to solve problems and explained operational policies and procedures.
- Drafted reports and proposals in support of policies, procedures, and systems.
- Ensured documentation of new and existing policies and procedures were in place and accurate.
- Represented office and University at meetings of state and professional associations.
- Interviewed and hired subordinate staff.
- Ensured that appropriate training and orientation was in place.
- Developed budget recommendations for projects or operations and adhered to approved allocations.
- Assured services were evaluated and costs were benchmarked.
University Registrar
Capital University
Columbus, Ohio
01.2007 - 01.2008
Interim University Registrar
Capital University
Columbus, OH
01.2006 - 01.2007
- Provided leadership, supervision, and coordination of all aspects of the Registrar’s Office.
- Operated and revised student information system (Datatel).
- Managed, implemented, and maintained registration, student record system, and web-based technology.
- Handled classroom scheduling and classroom utilization.
- Oversaw processing, accurateness, and security of academic records, including issuance of all academic record transcripts, both official and unofficial.
- Certified academic eligibility of student athletes in compliance with OAC guidelines and processed verification requests.
- Handled various enrollment and statistical reports from internal constituents as well as other external agencies, including IPEDS and NSC.
- Coordinated and supervised the graduation process, commencement, and the printing of diplomas.
- Responsible for coordination and execution of university bulletin and yearly academic calendar.
- Maintained and updated Datatel Degree Audit system.
- Directed all operations, including personnel supervision, evaluations, assessment, supplies and equipment attainment, and budgetary monitoring.
- Communicated and coordinated with all academic units, students, parents, faculty, administrators, and support staff of the university as it pertained to the function of the Registrar’s Office.
- Served on various committees including, Academic Affairs, Program Prioritization Committee, Director’s Council, and Retention Committee.
Assistant University Registrar
Capital University
Columbus, Ohio
01.2004 - 01.2006
- Coordinated the transfer evaluation process; reviewed official transcripts confirmation of regional accreditation, determined transferability of courses and equivalencies for general education goals, posting of course work and non- course credit including ACE, AP, and CLEP.
- Acted as liaison between Registrar’s Office and Centers for Lifelong Learning located in Columbus, Cleveland, and Dayton, including attending meetings and streamlining processes.
- Processed grades and oversaw issuance of transcripts.
- Experienced user of student information system (Datatel), providing reports, statistics, lists, and labels as requested using query language.
- Active participant in AACRAO, OACRAO, and SOCHE.
Education
Master of Arts - Higher Education Administration
OHIO UNIVERSITY
Athens, OHBachelor of Arts - Speech and Hearing Science
THE OHIO STATE UNIVERSITY
Columbus, Ohio1996
Skills
- Budgetary Monitoring
- Graduation Certification and Diplomas
- Registration, Grades, and Transcripts
- Domestic and International Transfer Evaluations/Articulation Agreements
- Compliance and Regulations
- Degree Audit
- Academic and University Policies
- Data Reporting
- University Catalog Production
- Course and Curriculum Management
- Records management
- Verification and eligibility
- Academic calendar management
- FERPA compliance
Affiliations
Sate of South Carolina Commission on Higher Education (SCCHE)
Commission on Higher Education Transfer Leadership (CHE)
American Association of Collegiate Registrars and Admissions Officers (AACRAO)
AACRAO Conference Presenter (2012)
MABUG Conference Presenter (2013)
West Virginia Association of Collegiate Registrars and Admissions Officers(WVACRAO)
Southern Association of Collegiate Registrars and Admissions Officers (SACRAO)
SACRAO WISDOM Committee Member (2008 – 2010)
SACRAO Conference Presenter (2009)
SACRAO Conference Coordinator (2010)
Alabama Association of Collegiate Registrars and Admissions Officers (ALACRAO)
Summit Presenter (2010)
North American Association of Commencement Officers (NAACO)
Ohio Association of Collegiate Registrars and Admissions Officers (OACRAO) OACRAO Professional Development Committee Member (2006 – 2008)
Timeline
University Registrar
College of Charleston
06.2022 - Current
University Registrar
West Virginia University
08.2016 - 06.2022
Interim University Registrar
West Virginia University
08.2015 - 08.2016
Senior Associate Registrar
West Virginia University
06.2014 - 08.2015
Associate Registrar
West Virginia University
06.2010 - 06.2014
Associate University Registrar
The University of Alabama
01.2008 - 06.2010
University Registrar
Capital University
01.2007 - 01.2008
Interim University Registrar
Capital University
01.2006 - 01.2007
Assistant University Registrar
Capital University
01.2004 - 01.2006
Bachelor of Arts - Speech and Hearing Science
THE OHIO STATE UNIVERSITY
Master of Arts - Higher Education Administration
OHIO UNIVERSITY
Campus Involvement and Services
- Assistant and Associate Deans Council - Undergraduate and Graduate
- Technology Steering Committee
- Academic Enrollment Planning Team
- Cybersecurity Council
- Scheduling Policy Committee
- Academic Advising Committee
- Transfer Task Force
- Provost Leadership Team
- Faculty Senate - General Education, Curriculum and Policy - Undergraduate and Graduate
- DegreeWorks Implementation Committee
- Student Success and Retention Committee
- Global Affairs and Study Abroad Committee
- University Policy Committee - Undergraduate, Graduate and Professional
- Strategic Transformation Committee
- New Student Orientation Committee
- Student Services Operational Committee - Information Technology Services