Aimee Block
Summary
Proven EBanker II at BankWest, adept in leveraging excellent communication and problem-solving skills to enhance customer financial literacy and operational efficiency. Promoted for outstanding performance, I excel in multitasking across multiple banking programs and digital platforms, ensuring compliance and security. My collaborative approach, attention to detail and willingness to learn drive continuous improvement and positive outcomes in fast-paced environments.
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
EBanker II (Remote)
BankWest
Pierre, SD
01.2022 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction while maintaining strong customer relationships.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Navigated online banking platforms for customers, while providing ease of use with mobile banking and debit cards.
- Started as EBanker I and was promoted to EBanker II in May 2023.
- Educated customers on features and benefits of banking products and services.
- Executed wire transfers, stop payments and account transfers. Also performed account maintenance by closing out accounts and changing customer addresses.
Shipping Coordinator/Order Entry Specialist
Scotchman Industries
Philip, SD
09.2018 - 12.2021
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
Contract Food Service Manager
Kadoka Area School District
Midland, SD
08.2011 - 05.2018
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Tracked food production levels, meal counts, and supply costs.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Associate of Applied Science - Agricultural Business
Western Dakota Technical Institute
Rapid CitySkills
- Excellent Communication
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multi-task between several computer programs and platforms
Timeline
EBanker II (Remote)
BankWest
01.2022 - Current
Shipping Coordinator/Order Entry Specialist
Scotchman Industries
09.2018 - 12.2021
Contract Food Service Manager
Kadoka Area School District
08.2011 - 05.2018
Associate of Applied Science - Agricultural Business
Western Dakota Technical Institute