AIMEE CHYZY
Parker,CO
Summary
Dental office leader with experience managing daily operations, training new staff, and supporting patient service in a fast-paced pediatric setting. Known for improving workflows, resolving complaints quickly, and handling insurance claims, treatment coordination, and front office responsibilities with professionalism.
Overview
22
22
years of professional experience
Work History
ASSISTANT MANAGER
KIDSTOOTHDOC
Englewood, Colorado
04.2024 - 09.2026
- Resolved customer complaints efficiently and promptly to maintain high satisfaction levels.
- Assisted with daily office operations, streamlining workflows to support team productivity.
- Recognized gaps in processes and proposed actionable improvements.
- Trained new employees on dental knowledge, software use, customer service protocols, cash handling procedures, and safety regulations to enhance team readiness.
OFFICE MANAGER
KIDSTOOTHDOC- PARKER
Parker, Colorado
07.2019 - 04.2024
- Managed day-to-day operations of the office.
- Trained and onboarded new office staff members, enhancing team integration and performance.
- Developed and implemented office procedures that streamlined operations and aligned with organizational standards.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Delivered quality customer service to staff and customers.
- Managed insurance claims process and followed up on outstanding claims to ensure timely resolution.
FRONT OFFICE TREATMENT COORDINATOR
COLORADO KIDS PEDIATRIC DENTISTRY
Highlands Ranch, Colorado
08.2014 - 07.2019
- Developed and implemented patient treatment plans, utilizing their insurance, and patient care.
- Collaborated with parents and dentist to identify optimal treatment plans for pediatric patients.
- Facilitated referrals to specialists based on patient needs and dentist recommendations.
- Resolved complex patient situations through effective problem-solving skills, ensuring positive patient experiences.
- Scheduled all general anesthesia appointments and communicated with the anesthesia team.
FRONT OFFICE LEAD
A WILD SMILE
Stapleton, Colorado
06.2004 - 02.2014
- Developed effective strategies for handling patient care, resolving conflicts, and efficiently managing the front office operations.
- Executed administrative tasks including filing charts, processing payments, and managing phone and email communications to support front office operations.
- Generated regular reports to verify accuracy of daily production and financial records.
Education
FRAMINGHAM HIGH SCHOOL
Framingham, MA05-1998
Skills
- Dental insurance expertise
- Claims processing
- Treatment plan presentation
- Practice management software
- Customer service and support
- Team leadership
- Problem solving
- Financial counseling
- Appointment scheduling
Timeline
ASSISTANT MANAGER
KIDSTOOTHDOC
04.2024 - 09.2026
OFFICE MANAGER
KIDSTOOTHDOC- PARKER
07.2019 - 04.2024
FRONT OFFICE TREATMENT COORDINATOR
COLORADO KIDS PEDIATRIC DENTISTRY
08.2014 - 07.2019
FRONT OFFICE LEAD
A WILD SMILE
06.2004 - 02.2014
FRAMINGHAM HIGH SCHOOL